Shipping Information
SHIPPING AND LIFT-GATE SERVICES ARE FREE FOR ALL PURCHASES OVER $790 within the Contiguous US. All other shipping only $12.99. If you are in Hawaii, Alaska, or Puerto Rico, please contact us for a shipping quote. No tax added when shipping outside of Florida.
Not quite ready to receive your oven or kitchen island yet? Don't worry - you can purchase now to reserve your product and lock in pricing . We will delay delivery until you are ready!
At Patio & Pizza, we want you to be confident that your order will reach you safely and quickly. We've outlined the order and shipping processes below for your convenience:
Order Confirmation
When you place your order, you will receive an order confirmation e-mail outlining the product you purchased. This tells you we received your order and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically confirm that it is available for immediate shipment.
If your item is available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If your item is on back-order or unavailable (and was not a pre-purchase), we will void the credit card pre-authorization and reach out to you via e-mail or phone to discuss options.
Order Shipment
If your order is in stock and we process the charges to your credit card, the product(s) will ship within five business days (usually by next day) from the date of your order.
Due to weight of the some of the items, we may contact you to determine appropriate freight shipping requirements. If the item is over 150lbs and you do not have a fork-lift to get it off the truck, you need Lift-Gate service at delivery. The good news? WE PAY IT FOR YOU! :-) But, we need to know you need it! See additional Lift-Gate Information further down.
Depending on delivery requirements, there may be a freight handling charge for special residential, lift-gate requirements, or requests (ie, white glove treatment) at your delivery location.
Once your item ships, we will send tracking information to the e-mail address provided when checking out. If you do not receive tracking information from us within 6 business days of your order, feel free to follow up with us at CustomerService@patioandpizza.com.
Damages
Pizza Ovens are heavy and take careful preparation to ship successfully. We want yours to arrive safely at your destination. Please inspect the packaging of your oven or accessories when they arrive. If you notice any damage, you must make note of it when signing for delivery. In the unfortunate event that the delivery company damages your item, write "damaged" on the driver's bill, send photos to CustomerService@patioandpizza.com, and give us a call so we can process an insurance claim on your behalf and correct the situation.
Frequently Asked Lift-Gate Questions
Below are answers to our most frequently asked lift gate questions so you can make the right decision on your needs.
How will my order be delivered?
Freight is used only when shipments are over 120lbs or are over-sized.The standard Freight shipping delivery method is typically called “curb-side delivery”. Curb-side delivery is the method used on all our freight shipments unless other arrangements are made.
We will schedule delivery date for you but the delivery company should give you a call a day or two ahead of time to schedule and confirm the delivery timeframe.
Your delivery will be made with a full size Semi-Truck ranging from 20 to 53 feet in length. The truck WILL NOT be a box truck like a UPS or FedEx truck. We typically cannot request a certain length of truck for final delivery, so please assume it will be a long truck. The driver is only obligated to deliver curbside at the end of your driveway so it will be your responsibility to move it from there.
We have found that most drivers will deliver up your driveway when possible but it is up to them to decide. That being said, sometimes the drivers will help but they are not obligated to help in any way once the freight is off the truck. If the truck does not have a lift gate, you would be responsible for getting the item off the back of the semi truck.
What do I need to know regarding my delivery?
- If your product ships via LTL Freight, someone will need to be home at the time of delivery.
- Your delivery is curbside only so you are responsible for moving item to desired location. Many customers use an engine hoist, fork-lift, or even a crane in some cases to get their heavy item to it's desired location.
- The freight carrier will call you in advance to make an appointment before they attempt delivery.
- Please use the telephone number that will also reach you because the freight company will use that number when attempting to deliver.
What is a Lift-gate?
A lift-gate is basically a hydraulic lift used to raise and lower items from ground level to the level of a delivery truck or trailer. Most freight companies deliver items on a truck which are usually designed to load and unload at a loading dock or with a fork-lift.
If your delivery location (ie, residence) does not have a loading dock or fork-lift and the item is too heavy to remove from the trailer by hand, then you would need a lift-gate.
Do I need lift-gate delivery?
If the individual items in your shipment are light enough for you to remove from the truck, you do not need a lift-gate. If your item is over 120 lbs and you live in a residential location, you will need a lift-gate.
If your delivery location has a loading dock or a forklift, you do not need a lift-gate. If you are willing to drive to the closest terminal and pick up the freight from the delivery terminal, you do not need a lift-gate.
People often ask “how does the delivery company expect residential customers to get the heavy freight off the truck?” Unfortunately, the answer is: “they expect you to pay for a lift-gate delivery”. You don’t want a delivery truck trying to deliver without a lift-gate and then not have a way to get it off the back of the truck.
If you can’t get the freight off the truck, there will be a re-delivery fee on top of the full retail lift gate fee.
*Please note: In some area’s freight companies may require lift-gate delivery for liability reasons.
Is lift-gate delivery always available?
No. The availability of a lift-gate varies by carrier and type of truck used for delivery. Therefore, it is very important to notify us in advance if you will require lift-gate delivery since most trucks are not equipment with a lift-gate.
How much does lift-gate delivery cost?
The charge for lift-gate service from the Freight company is $65.00. The good news? WE PAY IT FOR YOU! :-) Just make sure you let us know you need it!
How do I request lift-gate service?
We make it easy for you to request the lift-gate service when ordering your oven. Simply select "Free US Shipping - Residential/Lift-Gate Freight Delivery Charge" when checking out and the lift gate service will be added at checkout.