Many of our outdoor pizza ovens, kitchen island kits, and outdoor kitchen components are extremely heavy and take special consideration when delivering to your location. When ordering, it is important to note whether you need a lift gate upon delivery of your order to your residence or business.
Below are answers to our most frequently asked lift gate questions so you can make the right decision on your needs.
Freight is used only when shipments are over 120lbs or are over-sized.The standard Freight shipping delivery method is typically called “curb-side delivery”. Curb-side delivery is the method used on all our freight shipments unless other arrangements are made.
We will schedule delivery date for you but the delivery company should give you a call a day or two ahead of time to schedule and confirm the delivery timeframe.
Your delivery will be made with a full size Semi-Truck ranging from 20 to 53 feet in length. The truck WILL NOT be a box truck like a UPS or FedEx truck. We typically cannot request a certain length of truck for final delivery, so please assume it will be a long truck. The driver is only obligated to deliver curbside at the end of your driveway so it will be your responsibility to move it from there.
We have found that most drivers will deliver up your driveway when possible but it is up to them to decide. That being said, sometimes the drivers will help but they are not obligated to help in any way once the freight is off the truck. If the truck does not have a lift gate, you would be responsible for getting the item off the back of the semi truck.
A lift-gate is basically a hydraulic lift used to raise and lower items from ground level to the level of a delivery truck or trailer. Most freight companies deliver items on a truck which are usually designed to load and unload at a loading dock or with a fork-lift. If your delivery location (ie, residence) does not have a loading dock or fork-lift and the item is too heavy to remove from the trailer by hand, then you would need a lift-gate.
If the individual items in your shipment are light enough for you to remove from the truck, you do not need a lift-gate. If your item is over 120 lbs and you live in a residential location, you will need a lift-gate. If your delivery location has a loading dock or a forklift, you do not need a lift-gate. If you are willing to drive to the closest terminal and pick up the freight from the delivery terminal, you do not need a lift-gate.
People often ask “how does the delivery company expect residential customers to get the heavy freight off the truck?” Unfortunately, the answer is: “they expect you to pay for a lift-gate delivery”. You don’t want a delivery truck trying to deliver without a lift-gate and then not have a way to get it off the back of the truck.
If you can’t get the freight off the truck, there will be a re-delivery fee on top of the full retail lift gate fee.
*Please note: In some area’s freight companies may require lift-gate delivery for liability reasons.
No. The availability of a lift-gate varies by carrier and type of truck used for delivery. Therefore, it is very important to notify us in advance if you will require lift-gate delivery since most trucks are not equipped with a lift-gate.
The charge for lift-gate service from the freight company is $75. We simply pass that fee to the freight company The good news? We handle scheduling the service for you! :-) Just make sure you let us know you need it!
We make it easy for you to request the lift-gate service when ordering your oven. Simply select that you need Lift-Gate Freight Delivery Charge checking out and the lift gate service will be added at checkout.
For more information on how to move a heavy pizza oven once it has been delivered, read this blog post next.