Terms of Service

Effective Date: April 1, 2016

Our service goal is to treat you fairly, respect your rights, and follow industry best practices. Please review the following basic rules that govern your use of and purchase of products from this Site.

The terms "Patio & Pizza", “ PatioandPizza.com”, "us" and "we" refer to the owner of this web site. The term "you" refers to the user or viewer of our web site.

These terms of service ("Terms") apply to our website and mobile application, referred to as "Site".

Please read these Terms carefully before using this Site or any functionality on this Site. Please note that your use of this Site constitutes your unconditional agreement to follow and be bound by these Terms of Service.

For ease of reference, you may click on any of the following links to jump to one of the topics addressed in this terms policy:

 

Use of this Site

Licenses

Changes to these Terms

Product Colors

Modifications to the Site

Copyright

Trademarks

Prohibited Activities

Site Security

Personal Information

User-Submitted Information

Links to Other Websites

Copyright Claims

Termination

No Guarantee

Accuracy of Billing and Account Information

Disclaimers

Limitation of Liability

Indemnity

Governing Law; Jurisdiction

International Use

Jury Trial and Class Action Waiver

Other

Contact Us

 

 

Use of this Site. We provide you with access to and use of the Site subject to your compliance with the Terms. This Site may only be used for lawful purposes. You are responsible for the consequences of your communications, uploads, transmissions and posting of information on or through the Site and for any use of the Site by anyone accessing it using your login information. By submitting information through this Site you represent that you are 18 years old or older.

Licenses. The Site, including all of its contents, such as text, images, and the HTML used to generate the pages, are our property or that of our suppliers or licensors and are protected by patent, trademark and/or copyright under United States and/or foreign laws. Except as otherwise provided herein, you may not use, download, upload, copy, print, display, perform, reproduce, publish, modify, delete, add to, license, post, transmit, or distribute any such materials from this Site in whole or in part, for any public or commercial purpose without our specific written permission. We grant you a personal, non-exclusive, non-transferable license to access the Site and to use the information and services contained on the Site subject to your compliance with these Terms. In turn, you grant us a non-exclusive, royalty-free license to use any content you post on the Site for any purpose, subject to the express provisions of these Terms.

Changes to these Terms. We reserve the right to revise any of these Terms in our sole discretion at any time by updating this posting, such changes to be effective prospectively. We include the effective date of our Terms at the top of the statement. We encourage you to check our Site frequently to see the current Terms in effect and any changes that may have been made to them. If we make material changes to the Terms, we will post the revised Terms and the revised effective date on this Site. Your continued use of the Site after a change has been posted constitutes your acceptance of the change. If you disagree with any changes to these Terms, your sole remedy is to discontinue your use of this Site.

Product Colors. We strive to accurately display the colors of our products. However, as the actual colors you may see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Modifications to the Site. We reserve the right, for any reason, in our sole discretion and without notice to you, to terminate, change, suspend or discontinue any aspect of the Site, including, but not limited to, information, data, text, sound, photographs, graphics, video, messages or other materials ("Content"), and we will not be liable to you or to any third party for doing so.

Copyright. This Site, and all content available on this Site, is protected by copyright. Unless specified otherwise on the Site, no portion of this Site may be copied, republished, transmitted, or distributed in any way without our prior written consent. Any such use of the Site’s content for any purpose not authorized under these Terms is a violation of our copyrights (or other entities where so indicated). Permission for all uses of the Site other than as expressly authorized under these Terms, including linking to any page at this Site other than the home page, must be obtained from us in advance. Any such request should be submitted via an email to CustomerService@PatioandPizza.com. The use of this Site or any content available hereon, on any other website or networked computer environment is prohibited. All design rights, compilation rights, and other intellectual property rights in and to this Site, in each case whether registered or unregistered, and related goodwill are proprietary to us or our licensors.

Trademarks. All trademarks, service marks, logos and trade names on this Site, whether registered or unregistered, are proprietary to us or to other companies where so indicated. You may not reproduce, download or otherwise use any such trademarks, service marks, logos or trade names without the prior written consent from us or the appropriate owner thereof.

Prohibited Activities. When using this Site, you must not:

  • Send or otherwise transmit to or through this Site any unlawful, infringing, harmful, harassing, defamatory, threatening, vulgar or otherwise objectionable material of any kind;
  • Misrepresent your identity or affiliation in any way;
  • Access data, servers, or accounts that you have not been authorized to access;
  • Post material that is not your own or that you do not have permission to use, such as copyrighted materials, trade secrets, or other material that infringes on another’s intellectual property, privacy or publicity rights;
  • Interfere in any way with the security of our Site or our networks, or attempt to use the Site to gain unauthorized access to any other computer system;
  • Attempt to or actually probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
  • Attempt to or actually interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding", "mailbombing" or "crashing"; or sending unsolicited email, including promotions and/or advertising of products or services;
  • Violate any applicable laws or regulations or encourage conduct that may do so; or
  • Assist or permit any person engaging in any of the activities described above.

Site Security. You are prohibited from violating, or attempting to violate, the security of this Site. Any such violation may result in criminal and/or civil penalties against you. We will investigate any alleged or suspected violations and if a criminal violation is suspected, we will cooperate with law enforcement agencies in their investigations.

Personal Information.  Your submission of personal information through the Site is governed by our Privacy Policy.

User-Submitted Information. We thank you for your comments regarding this website. Please note that you are responsible for any information that you transmit to the Site. If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Links to Other Websites. For your convenience, this Site may contain links to other websites. If you follow these links, you will leave this Site. Certain of these third-party websites may make use of our trademarks, service marks, or logos under license from us. We are not responsible for the availability or content of these other websites or for any experience you may have with such third-party websites, whether or not we are affiliated with the owners of such websites. In addition, providing links to these websites should not be interpreted as endorsement or approval by us of the organizations sponsoring such third-party websites or their products or services.

Copyright Claims. The U.S. Digital Millennium Copyright Act ("DMCA") provides recourse to copyright owners who believe that their rights under the United States Copyright Act have been infringed by acts of third parties over the Internet. If you believe that any content on this Site infringes upon any copyright which you own or control, you may notify us in accordance with the DMCA process.

Termination. We may terminate your use of this Site at any time in our sole discretion. Upon any such termination, you must destroy any content obtained from this Site and all copies thereof. The provisions of these Terms which contemplate surviving, including the provisions concerning Site security, prohibited activities, copyrights, trademarks, user submissions, disclaimer, limitation of liability, indemnity, and jurisdictional issues, shall survive any such termination.

No Guarantee. You acknowledge that we do not represent or guarantee the accuracy, reliability, availability, timeliness, performance, completeness or suitability of any of the materials or any other content available on this Site. You acknowledge that such content may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Accuracy of Billing and Account Information. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our Site. For more detail, please review our Returns Policy.

Disclaimers. ALL OF THE CONTENT AVAILABLE ON THIS SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THIS SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT MAKE ANY REPRESENTATIONS OR WARRANTIES REGARDING THE USE OR THE RESULTS OF THE USE OF THE CONTENT ON THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. Applicable law may not allow the exclusion of implied warranties, so some or all of these disclaimers may not apply to you.

Limitation of Liability. TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR INDIRECT DAMAGES RESULTING FROM THE USE OF, OR THE INABILITY TO USE, THIS SITE, EVEN IF WE OR OUR AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Applicable law may not allow some or all of this limitation of liability, so it may not apply to you.

Indemnity. You hereby indemnify, defend, and hold us and our affiliates, and our respective officers, directors, owners, agents, information providers, licensors and licensees, harmless from and against any and all liabilities and costs incurred in connection with any claim arising from your use of Site or your breach of these Terms. You shall cooperate with us in the defense of any such claim. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you hereunder.

Governing Law; Jurisdiction. These Terms shall be interpreted in accordance with the laws of the state of Florida without reference to its conflict of law provisions. For all purposes of these Terms, we and you consent to exclusive jurisdiction and venue in the United States Federal Courts or state courts located in the State of Florida.

International Use. We control and operate the Site from our offices in the United States of America, and all information is processed within the United States. We do not represent that materials on the Site are appropriate or available for use in other locations. Those who choose to access the Site from outside the United States do so voluntarily and are responsible for compliance with their local laws. Access to this Site from jurisdictions where the contents of this Site are illegal or penalized is prohibited. By using information from this Site, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.

Jury Trial and Class Action Waiver. To the fullest extent permitted by law, you waive the right to a trial by jury with respect to any dispute arising out of or relating to these Terms or your use of the Site. You further agree that any and all disputes or controversies between you and us shall be resolved on an individual basis without resort to any form of class action and shall not be consolidated with the claims of any other parties. Your waiver of the right to bring any dispute as a class action shall not be deemed unenforceable even if the governing state law would otherwise permit the action to be filed and prosecuted as a class action.

Other. If any provision of these Terms is unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between the parties relating to the subject matter herein. Any failure or delay on our part in enforcing our rights under these Terms shall not be deemed a waiver of our rights. These Terms inure to the benefit of our successors and/or assigns.

Contact Us. If you have any questions or comments regarding these Terms or the Site, please don’t hesitate to contact us by:

 

Shipping Information

SHIPPING AND LIFT-GATE SERVICES ARE FREE FOR ALL PURCHASES OVER $790 within the Contiguous US.  All other shipping only $12.99.  If you are in Hawaii, Alaska, or Puerto Rico, please contact us for a shipping quote.  No tax added when shipping outside of Florida.

Not quite ready to receive your oven or kitchen island yet?  Don't worry - you can purchase now to reserve your product and lock in pricing .  We will delay delivery until you are ready!

At Patio & Pizza, we want you to be confident that your order will reach you safely and quickly.  We've outlined the order and shipping processes below for your convenience:

Order Confirmation

When you place your order, you will receive an order confirmation e-mail outlining the product you purchased.  This tells you we received your order and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically confirm that it is available for immediate shipment.  

If your item is available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.  If your item is on back-order or unavailable (and was not a pre-purchase), we will void the credit card pre-authorization and reach out to you via e-mail or phone to discuss options.  

Order Shipment

If your order is in stock and we process the charges to your credit card, the product(s) will ship within five business days (usually by next day) from the date of your order. 

Due to weight of the some of the items, we may contact you to determine appropriate freight shipping requirements. If the item is over 150lbs and you do not have a fork-lift to get it off the truck, you need Lift-Gate service at delivery.  The good news?  WE PAY IT FOR YOU!  :-)  But, we need to know you need it!   See additional Lift-Gate Information further down.

Depending on delivery requirements, there may be a freight handling charge for special residential, lift-gate requirements, or requests (ie, white glove treatment) at your delivery location. 

Once your item ships, we will send tracking information to the e-mail address provided when checking out.  If you do not receive tracking information from us within 6 business days of your order, feel free to follow up with us at CustomerService@patioandpizza.com.

Damages

Pizza Ovens are heavy and take careful preparation to ship successfully.  We want yours to arrive safely at your destination.  Please inspect the packaging of your oven or accessories when they arrive.  If you notice any damage, you must make note of it when signing for delivery.  In the unfortunate event that the delivery company damages your item, write "damaged" on the driver's bill, send photos to CustomerService@patioandpizza.com, and give us a call so we can process an insurance claim on your behalf and correct the situation.

 

Frequently Asked Lift-Gate Questions

Many of our outdoor pizza ovens, kitchen island kits, and outdoor kitchen components are extremely heavy and take special consideration when delivering to your location.   When ordering, it is important to note whether you need a lift gate upon delivery of your order to your residence or business.
 

Below are answers to our most frequently asked lift gate questions so you can make the right decision on your needs.  

How will my order be delivered?

Freight is used only when shipments are over 120lbs or are over-sized.The standard Freight shipping delivery method is typically called “curb-side delivery”.   Curb-side delivery is the method used on all our freight shipments unless other arrangements are made.

We will schedule delivery date for you but the delivery company should give you a call a day or two ahead of time to schedule and confirm the delivery timeframe.   

Your delivery will be made with a full size Semi-Truck ranging from 20 to 53 feet in length. The truck WILL NOT be a box truck like a UPS or FedEx truck.  We typically cannot request a certain length of truck for final delivery, so please assume it will be a long truck.  The driver is only obligated to deliver curbside at the end of your driveway so it will be your responsibility to move it from there.

We have found that most drivers will deliver up your driveway when possible but it is up to them to decide.  That being said, sometimes the drivers will help but they are not obligated to help in any way once the freight is off the truck. If the truck does not have a lift gate, you would be responsible for getting the item off the back of the semi truck.

What do I need to know regarding my delivery?

What is a Lift-gate?

A lift-gate is basically a hydraulic lift used to raise and lower items from ground level to the level of a delivery truck or trailer. Most freight companies deliver items on a truck which are usually designed to load and unload at a loading dock or with a fork-lift.

If your delivery location (ie, residence) does not have a loading dock or fork-lift and the item is too heavy to remove from the trailer by hand, then you would need a lift-gate. 

Do I need lift-gate delivery?

If the individual items in your shipment are light enough for you to remove from the truck, you do not need a lift-gate. If your item is over 120 lbs and you live in a residential location, you will need a lift-gate.

If your delivery location has a loading dock or a forklift, you do not need a lift-gate. If you are willing to drive to the closest terminal and pick up the freight from the delivery terminal, you do not need a lift-gate.

People often ask “how does the delivery company expect residential customers to get the heavy freight off the truck?” Unfortunately, the answer is: “they expect you to pay for a lift-gate delivery”. You don’t want a delivery truck trying to deliver without a lift-gate and then not have a way to get it off the back of the truck.

If you can’t get the freight off the truck, there will be a re-delivery fee on top of the full retail lift gate fee.

*Please note: In some area’s freight companies may require lift-gate delivery for liability reasons.

Is lift-gate delivery always available?

No. The availability of a lift-gate varies by carrier and type of truck used for delivery. Therefore, it is very important to notify us in advance if you will require lift-gate delivery since most trucks are not equipment with a lift-gate.

How much does lift-gate delivery cost?

The charge for lift-gate service from the Freight company is $65.00.  The good news?  WE PAY IT FOR YOU!  :-)  Just make sure you let us know you need it!

How do I request lift-gate service?

We make it easy for you to request the lift-gate service when ordering your oven.  Simply select "Free US Shipping - Residential/Lift-Gate Freight Delivery Charge" when checking out and the lift gate service will be added at checkout.