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Patio & Pizza Outdoor Furnishings Customer Reviews

We love our customers and take pride in providing 100% satisfaction customer service!  Here's what a few of our Patio & Pizza customers have told us about their pizza ovens, outdoor kitchen areas, and experience with the Patio & Pizza family!

Based on 419 reviews
95%
(396)
4%
(18)
1%
(4)
0%
(1)
0%
(0)
Love the oven

Love the oven. Was disappointed when the metal threshold came off after a week. Patio & Pizza have been excellent in getting this corrected. Was disappointed when the manufacturer sent me Liquid Nails to fix. Now I am waiting for the correct adhesive from the manufacturer.

Thank you so much for the review Peter! We always appreciate such honesty. We really were disappointed to hear that you experienced the issue with the metal plate, but were eager to help you resolve it. We strive to provide the highest customer service and diligently work to be able to provide it. A happy customer is the best customer! Thank you for being so understanding through this process!

Awesome

This was the best thing I have purchased. The oven was exactly as advertised and beyond my expectations.

Thank you so much for this fabulous review Salvatore! We love hearing your Pizzaioli Brick Wood Fired Pizza Oven goes above and beyond your expectations! And what a wonderful set-up you have!! We always appreciate when our customers leave photos with their reviews!! Remember, if you ever have any questions or concerns, do not hesitate to reach out to us! Our customer service team is always here to help!!

Chimney extensions worked great!

The chimney extensions are perfect for extending our Maximus Prime pizza oven’s chimney through the roof of our newly built covered patio!

Thank you so much for the excellent review Pam! We're so happy that hear that your Double-wall 6' Chimney for Brick Ovens | Duravent 6DT-24SSCF works perfectly with your Maximus Prime!

Outstanding support

This is a fantastic company with phenomenal customer support. I will certainly buy from them again. Thank you!!!!

<p>Thank you SO MUCH for the lovely words Christian! :-) You have been such a delight to work with and we absolutely look forward to hearing from you again! We're ecstatic to hear you've got your Alfa One set and see that you are making delicious pizza with it! We're more than happy to always help and strive to provide the best customer support that we possibly can. Reviews like this let us know that we're doing something right and achieving goals as a company. We wish you the happiest of holidays and a successful New Year!</p>

Enjoying our new pizza oven.

More than excited to get cooking in our new oven. Understandably the process took a little longer than anticipated due to CoVid. But the customer service department responded promptly to all our inquiries. We have cooked in our oven about five times sin e it late in our season. We have enjoyed each time.

Thank you for the wonderful 5 star review Tim! And thank you for being patient and understanding of the shipping delays. Between Covid and the holiday season, we are working twice as hard to try and keep everything on track. We're excited that you've received your oven and have it up and cooking! We would love to see how you set it up and what you're cooking with it! Have you considered adding photos to your review? You can also tag us (Facebook/Instagram @patioandpizza) in any content you share online. We love to be able to keep up with what our customers are doing and the amazing food they're making!

Excellent product and sevice

I purchased the Pizzioli authentic brick oven and couldn't be happier with my purchase. The oven is outstanding and so were the pizzas that we have made so far. Excellent product with great customer service!

Woo! Thank you so much for your wonderful 5 star review and photos Keith! We're delighted to know you're enjoying your Pizzaioli PREMIUM Brick Pizza Oven with Stone Arch! Make sure you tag us (@patioandpizza) in any content you share on Facebook/Instagram so we can stay updated with all your pizza oven goodness! And remember, we're always here to assist in any questions or concerns that may ever arise!

Excellent Customer Service

I was initially concerned about buy a pizza oven with the issues around COVID19 causing import delays. However, the shipping timeline forecast at the time of my order was accurate. I even inquired about the shipping schedule just to keep me at ease, and the customer service reps answered me right away and were very open about the process and shipping.
Once the pizza oven arrived, the delivery company employees were conscientious and handled the oven carefully. The oven had no damage or defects.
I will absolutely buy here again!
KD

<p></p><p>Wow Kevin! Thank you for such amazingly kind words! :-) We're elated to have provided you such a superb experience! Being open and honest about our process here is part of our customer service foundation. We will always answer any questions you might have and strive to provide the best and most informative answers there are. We treat our customers how we would want to be treated and hope we continuously do so. We're ecstatic that the delivery company handled your Alfa Ciao Wood Fired Pizza Oven with care. We LOVE your photos! Please tag us (@patioandpizza) in any content you share on Facebook/Instagram in the future so we can enjoy more with you! Can't wait to hear from you again Kevin! If you ever have any questions or concerns, or even just want to update us on how much you love your new oven, please reach out to us!</p>

Recent Pizza Oven Purchase

Recently I received my pizza oven and it looked as great as the pictures online. I cannot wait to fire it up for pizzas. Customer service was fantastic with updating me through the Covid-19 shipping delays.

You've been such a pleasure to work with Tyler! Thank you so much for the kind words and fantastic 5 star review! We also can't wait for you to get your Maximus Arena Outdoor Wood-Fired Oven going and making some delicious pizzas! With it making pizzas in only 2 minutes, you'll be able to make SO many and SO quickly! Honestly, who doesn't want a delicious wood-fired pizza? I know I sure love them! We'd LOVE to see anything you make with that bad boy! Please tag us (@patioandpizza) in any content you share on Facebook/Instagram so we can enjoy it with you!

Portland Metal gazebo

Great customer service. Called several days prior to delivery to arrange day/time. However felt SUPER BAD for the poor delivery guy. They had one person with a simple dolly to place this (300 lbs plus) in our backyard! Poor guy really struggled! (Luckily my neighbor was home to help). Good product.

Thank you so much for the wonderful 5 star review LeeAnn! We always enjoy feedback from our customers. Thank you for the kind words about our customer service. We strive to provide all the help we possibly can. We're excited to hear that you are really enjoying your Sojag Portland Wall-Mounted Hard Top Gazebo, and LOVE the photos! Poor delivery guy! Thankfully your neighbor was home to help him out. Make sure to tag us (@patioandpizza) in any photos you share on Facebook/Instagram in the future so we can see what all you do with it!

Love the Alpha 5 Minuti

Patio and Pizza was great to work with!! They answered all my questions and check availability before I placed my order. Referred a friend to order their pizza oven from them as well. Awesome service!!

Thanks for the wonderful review Richard! So happy you enjoyed your experience with us. Your pizza and bread look DELICIOUS! Can't wait to see what more you cook with your Alfa 5 Minuti Wood Fired Countertop Pizza Oven. =)

Pizza oven

We just got the oven in place, so we haven’t tried it yet. Plus we are looking for a chimney extension. But it is beautiful, and customer service was very good.

Thank you for the stars Ann! So thrilled that you got your Famosi Brick Wood Fired Oven in place. We would love to see some pictures. Tag us on FB/Instagram (@patioandpizza) or send them to customerservice@patioandpizza.com. :-)
If you need any further assistance in finding a chimney extension, please let us know!

Alfa Ciao

Really satisfied with this product.
Awesome quality and excellent service.
I enjoy to using it, i can cook very good real pizza.

Thank you, Enrico for the kind words, excellent review and wonderful pictures! We love seeing how our ovens are set up! You are correct! The Alfa Ciao Wood Fired Oven makes delicious pizza, as well as many other dishes! We are thrilled to know you are enjoying it so much!

Simply Perfect

My wife and I were at a garden center and saw a outdoor pizza oven that we really liked... but not the price .... so I did a little research and stumbled upon this place.... ended up getting the Victorian DIY with hearth and Wood box .... and the next day we bought a Lisbon Wood fire pizza oven and stand as well ... eveything for basically what just that oven we saw cost at the outdoor store.

So the good: Price and overall look.... could not go wrong wrong with our choices, instructions were very simple and easy to follow as well.

The bad: well I’m pushing 50 and a bit beat up from 25 years active army ... it is not a simple 2 hour job ... took me a lot longer to do than I’d like to admit (granted that’s playing with it after work).

I’d also like to say the Customer Service was outstanding as well. ... and a added bonus ... the pallets make great kindling

Wow! Awesome job of assembling your outdoor paradise, Damon! The Victorian Fireplace Kit by Necessories is a stunning addition to any home and you have truly done it justice! It was a pleasure assisting you with your purchase - customers like yourself are why we do what we do! Thanks for taking the time to leave such an excellent review!

10x14 Pergola: Excellent Support & Product Price and delivery

This is our 1st time purchasing from Patio & Pizza and we were hesitant until we spoke with the customer service and she was so patient & helpful as we decided on the right pergola. I am very happy with the product and price was unbeatable. Thank You!

Thank you Asma, for being such a wonderful customer and for the excellent review and picture! Your Sojag Portland Wall-Mounted Hard Top Gazebo looks absolutely beautiful and we were honored to have a small part in creating your backyard oasis!

CBO 750 Portable

Best customer service that I can remember! Pam made the experience painless and worked with me to answer every question while at the same time ensuring our purchase was the best for our family! We just received our wood so looking forward to building several small fires to cure the oven.

Thank you Scott, for the five stars and kind words and also for allowing us to assist you in a decision which is going to bring you and your family many happy memories for years to come! We look forward to pictures once you’re all set up! Thanks again!

Beautiful fireplace, we love it!

I ordered this to be shipped to my work. So I could bring it home on my trailer instead of getting dropped off at the "curb" for me that is over 500' from my house. Showed up w/o warning, luckily our shipping guy is a bud so he took care of it for me. Two pallets 2400 pounds each. That was the only glitch is the whole process.
Some hints on the build
Before you start un stack the pallets, separate the blocks in each size. Pay attention to any that may he bigger chips or ones that are very nice, this is a lot of work but will save a lot of time when you start building. Saves a lot of time when you get rolling if all you have to do is grab blocks from a stack. Also there are slip sheets between the mantel They are nice to stack blocks on your deck to protect the surface. I used more glue than sent. Two extra tubes of glue for the fire bricks and 5 extra 8 oz tubes for the block. Also I would recommend planning on a couple of days to do the build, let the glue have set up time this will stop blocks fro shifting when building layers. Very important when placing the mantel and the top caps. I did the whole thing alone over 3 days, total of about 20 hours.
The instructions at first look like They are lacking information which are, but after you get rolling they work pretty well. Make an extra copy so if one gets damaged on the job you have an extra set.
I had heard that these units do not draw well, ours is perfect. Draws so well that you can see ashes pull toward the rear during a fire.
We know this fireplace will last use for years Pizza and Patio was great to work with and offered the best price we found. This has been a great experience.

Thank you, Randall, for the wonderfully detailed review and rating, gorgeous pictures, and above all, for being such an excellent customer! The Colonial Fireplace Kit by Necessories is a stunningly beautiful fireplace and you have definitely done it justice! You have truly done a beautiful job of building your outdoor retreat and we hope you have years of enjoyment ahead! It was a pleasure to assist you in making this happen! Enjoy!

Fantastic!

Product and customer service is amazing!

What a wonderful setup, Erin! Thank you for the pictures and also for the kind words! We can’t wait to see what you’re cooking up next!

Pizzaioli Brick Oven is Awesome

From the order to fast shipping to great customer service to installation and enjoying our first pizza everything was simply easy and enjoyable for us. Highly recommend Patio & Pizza.

Wow! What a gorgeous setup! Thank you very much for the lovely pictures Robert; your Pizzaioli Brick Wood Fired Pizza Oven looks absolutely beautiful! We work hard to provide our customers with the best experience possible but seeing pictures like this, really bring it full circle! Thank you!

6x8 steel roof gazebo

The best quality you can find for the best price!

We very much appreciate your taking the time to leave such an excellent review, Michelle! We are happy you are enjoying your gazebo so much! Our Sojag BBQ Messina Grill Hard Top Gazebo provides shelter from sun and rain so that you can focus on creating yet another a memorable outdoor experience!

Messina Grill Hard Top Gazebo

Due to COVID 19, the delivery took longer. The staff was exceptionally patient each time I called for an update. I was provided with the option of waiting or canceling my order with full refund. I chose to wait. They sent frequent emails with the status. I am so impressed with the customer service this company demonstrated. I will definitely order from this site again. The gazebo is lovely and was worth the wait!
Thank you!

Thank you, Diana for the kind words and excellent review! Yes, Covid-19 has turned our world upside down but despite that, it is our goal each and every day to provide each customer with a positive Patio & Pizza shopping experience and if you're happy, then we've definitely succeeded! Enjoy your Sojag BBQ Messina Grill Hard Top Gazebo!

90 oven and titanium peels

Oven is spectacular. Peels work great.

Thank you so much Lindsay for the beautiful picture of the focal point of your outdoor paradise and also for the excellent review! We are beyond thrilled that you're so happy with your Earthstone Ovens Modular Wood Fire Oven and peel and wish you years of enjoyment!

Sojag Genova II gazebo

Excellent customer service and prompt delivery!

Thanks so much for the great feedback, Karen! It's customers like yourself who truly make each day special and it thrills us to know your experience with us was a good one! Enjoy your new Sojag Genova II Hard Top Gazebo with Double Steel Roof!

Love it

Bought the Alfa Ciao. Have been using it all the time since purchase and we are getting amazing pizzas out of it! Easy ordering process and fairly quick and simple delivery.

Thank you very much Steven (for both the review and the delicious looking picture!)! It looks as if you're successfully up and running with your Alfa Ciao which is great for pizza, wherever you happen to be! Enjoy!

Pizza oven repair kit

So far so good 2 cans covered my oven. It is a large oven. 50" x 50" With half a can left over. I will give it a second coat, then we will see how it holds up . I have been given many compliments on the new look. A big thumbs up so far

Thanks so much for the pictures and wonderful review, Robert! You've done a great job and it looks beautiful! Our Ultrafire Pizza Oven Repair Kit was created specifically for brick, or refractory brick wood burning ovens and it's a hugely popular item! We are thrilled that it worked so well for you!

The Alfa 4 Pizze Wood Fired Pizza Oven

We can’t tell you how happy we are with the Alfa 4, it is so easy to use, heat’s up fast and has a large brick floor that accommodates our cooking with an easy to read temperature gauge. We love the style, color and look also. Customer Service is awesome also, Janelle tracked one down for us very quickly so we didn't have to wait long, also very pleased with they’re attentiveness every step of the way.

Thank you, Susan, for the wonderfully detailed review, pictures and kind words! Your Alfa 4 Pizze Wood Fired Pizza Oven looks absolutely beautiful and the pizza? Delicious! We here at Patio & Pizza love our customers and go over and beyond to help their dreams of owning a pizza oven or gazebo, come true! It looks as if we were successful with you and that makes us very happy! Enjoy!

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