Patio & Pizza Outdoor Furnishings Customer Reviews

We love our customers and take pride in providing 100% satisfaction customer service!  Here's what a few of our Patio & Pizza customers have told us about their pizza ovens, outdoor kitchen areas, and experience with the Patio & Pizza family!

Based on 688 reviews
93%
(639)
5%
(35)
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(9)
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Pizzaioli Rustic Arch Brick Pizza Oven
Yuma p.g. (Phoenix, US)
Pizzaioli brick oven

Received our Pizzaioli oven and cannot comment yet on its performance.
But, I was extremely pleased with the customer service I’ve received so far. Explanation of the oven was exceptional and led to our purchase.
Communication from Patio and Pizza regarding delivery and procedure was perfect.
Oven arrived in good order, delivery was simple. Delivery company allowed plenty of time for inspection.
Simply could not have been easier.
Oven looks better in person than I could have imagined!

Will be installing in a day or so and will update on the oven’s performance. Expecting perfection!
Bravo P and P!

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Maximus Prime Arena Red Large Pizza Oven
Shannon S. (Council Bluffs, US)
It's pizza party time!

We are so happy with our maximus prime oven. I'm going to put it in a pizza truck and it is even better than I hoped it would be. The only bad thing I could think of would be if you were mistakenly expecting to get Optimus Prime :)

You don't need any Energon or any luck to be able to operate the Maximus Prime! Although I do believe Megatron would probably fight for the Maximus Prime to claim as his own too.

What a wonderful review Shannon! Thank you so much for taking the time to leave us one. We truly love the Maximus Prime and the ease of use and installation this oven provides. We are so delighted to hear you are enjoying it as well! We would LOVE to see your food truck adventures! Please do tag us (@patioandpizza) in any photos you may post on social media so we can follow along! :)

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Lisboa Brick Pizza Oven PREMIUM
Justin R.K. (Bozeman, US)
Superb

First class customer service and communication throughout the purchase, delivery and curing process for my new oven. I’m a professionally trained chef with 25 years of experience and this oven is the real deal, performed perfectly my first use with outstanding results making pizza. Highly recommended.
Justin Koller
Chef/Owner Blue Smoke Barbeque, Bozeman Montana

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Maximus Prime Arena Red Large Pizza Oven
William D.M. (Pavilion, US)
Super red Maximus prime

Customer service was superb as was the delivery process. When set up and cured made my first pizza in it...WOW it was fantastic. There will be a learning curve to the Maximus but with 20 people coming over for a make your own pizza next week it'll work out superbly.

Amazing service and attentions with my Kiva Mezzo

Wow... what a great experience was to purchase and work with Patio & Pizza! Morgan, my salesperson was PHENOMENAL from the very first interaction until the final completion of my project. Her attention and superb customer service ethic made a BIG difference when we had a bit of a mishap with the delivery. BUT nothing big. My beloved Kiva Mezzo (Sophia) arrived way earlier than expected so it modified construction plans lol!!! But she came out spectacular. The add-ons and other items purchased were phenomenal. Excellent quality, delivery was super-fast and the price of everything was more than affordable. Thanks a lot, Patio and Pizza, Round Grove and Morgan! The perfect trifecta! Also, the pizza oven has a mind of its own! You can go as high as 1k degrees, but 798 degrees F does the job superbly and the pizzas will come out toasty-delicious in 2 mins!!! Yep 2 mins!!!! Now, be careful with the heath blast lol. Once that door is opened back off a bit lol or you'll feel the heat blast in your face but what an amazing cooking feeling hahaha. The ceramic bricks are phenomenal, and they can retain heat once you reach optimal baking heat. Use cooking wood, like Hickory or Apple wood. Wow... amazing flavors and aromas. And of course, practice, practice, practice. You can cook almost anything in the oven. Get all the accessories and you'll have more fun! Read the installation manual and cooking book for ideas and proper care and maintenance of this toy. The firebox is a blast too. Plenty of space to keep an entire family happy, warm and having fun. Top heat achieved so far, 985 degrees F and that was nice, nice, nice!!! Overall, many memories, family and friends enjoying my baby. And plenty of wine too lol! Overall, super satisfied with Morgan, Patio and Pizza and Round Grove. Thanks a million team!

WOW LR! What a review!! We are truly grateful for you taking the time to leave us with this! Your Round Grove Kiva Fireplace With Pizza Oven Combo lovingly named 'Sophia' turned out absolutely beautiful! Your vision was stunning and we are so happy we could assist you every step of the way to help you achieve it. We look forward to hopefully hearing from you in the future on the awesome food you're whipping up as well!

Pizza oven

Your customer service is outstanding. Keep up the excellent job

Thank you so much for taking the time to leave us this wonderful review William! We always want to make sure every customer is as happy as they can possibly be with their purchase from us before, during, and after their experience. It is always nice to hear that we are achieving that top notch customer service we strive for!

Satisfied customer

Love my new pizza oven .. a mishap with the freight delivery but customers service was on it and took care of everything ..100% satisfied
( Not totally finished yet , waiting for granite countertops)

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Lisboa Brick Pizza Oven PREMIUM
Antonella D. (Charlotte, US)
Satisfied customer

I am truly satisfied with the oven.. had a mishap when it was shipped to me but customer service took care of the freight issues and was there to respond immediately.. followed up in a timely matter … thank you to all who had part in my purchase. We are getting the momentum up and running this coming weekend and I will add pictures

What a wonderful and welcoming entertainment space you have Antonella! Thank you so much for taking the time to leave us this review and provide us with the great photos! Your Lisboa Brick Pizza Oven PREMIUM looks fantastic!! Please do not hesitate to reach out if there is anything we can assist you with in the future!! We are always happy to assist you however we can! :D

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Lisboa Brick Pizza Oven PREMIUM
Dennis S. (Wells, US)
Great service

On Time and as promised.

Thank you for taking the time to leave us this review Dennis! Your Lisboa Brick Pizza Oven PREMIUM looks great!

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Hybrid Kit for Alfa Gas Ovens
Eddie M. (Panama City, US)
Best gift ever!

Already loved my Alfa Brio pizza oven and this hybrid kit made me love it even more. Now, I can easily switch between using propane and using wood when firing up the oven. The customer service at Patio & Pizza was great as well. They sent emails after the order letting me know what to expect and sent tracking when my kit shipped. Very happy! 😃

Thank you so much for taking the time to leave us this review, Eddie! We LOVE the Hybrid Kit for Alfa Gas Ovens and the availability to make their gas ovens hybrid and are pumped that you love it too!! We strive to always provide the best customer service we possibly can and to hear from happy customers like yourself really makes it all worth it. Your photos are beautiful and we hope to see more delicious meals you make with your oven. Make sure to follow us on all social media (@PatioandPizza) and to tag us in any photos you share! We love to be able to see what our customers are whipping up in their ovens.

Love our Maximus!

Delivered as promised, and in perfect condition. We’ve used it twice for pizza, and once for cedar plank salmon.
We had a minor issue with the chimney extension, which was immediately replaced.

Absolutely love our Maximus

This is our first pizza oven, so we weren’t sure what to expect. We’ve done several pizzas and cedar plank salmon so far, and are really enjoying it. Had a minor issue with the chimney extension, which they replaced immediately.

Thank you so much for taking the time to leave us this review Tom!! We greatly appreciate it! Your setup looks fantastic and we know that food must be as good as it sounds when you're cooking it in a Maximus!

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Alfa Brio Gas/Wood Fired Pizza Oven
Michael E. (Lake Mary, US)
I Love my Alfa Brio!

I did a ton of research on my own and narrowed it down to just a few ovens. That’s when I contacted Patio & Pizza. Your staff was so helpful in guiding me to the perfect pizza oven and answering my questions. They made the process hassle free and now I am making some amazing pizza for my family and friends. Thanks!

Thank you so much for taking the time to leave us this fantastic review Michael! We LOVE to hear that your Alfa Brio Gas/Wood Fired Pizza Oven is helping you make amazing memories with your friends and family! Please never hesitate to reach out if there is anything else we can assist you with Michael! It has been such a pleasure working with you. :-)

Love my Maximus Arena!

Oven was delivered as ordered, no problems. I have had a mostly metal pizza oven with a slim pizza stone, it was hard to keep a consistent temperature. This oven has thick fire brick, which stays at a constant 600-700 degrees for hours with minimal wood addition. First pizza was beautiful, and so far every one after that. Baked an apple crisp in the ceramic dish the oven came with, it was delicious! Love my Maximus Arena, and so do my friends! Thank you, Patio and Pizza!

Thank you so much for taking the time to leave us this fantastic review Judy! We love the Maximus Arena Black Outdoor Wood-Fired Oven and are so excited that you do too! And it looks like you are making delicious meals in it with such ease! Please do not ever hesitate to reach out to us if there is anything we can help you with in the future!

Excellent customer care

They know their products and they know how to get the best deal for their customers

Wow Carolyn! Your Round Grove Fiesta Fireplace With Pizza Oven Combo looks FANTASTIC! Thank you so much for taking the time to leave us this review and include this photo! We are so delighted that you are enjoying your beautiful outdoor centerpiece and can't express how much it means that you chose us to help you along the way!

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Alfa Brio Gas/Wood Fired Pizza Oven
Ramak (Huntington Station, US)
Alfa Brio

I absolutely love the oven I ordered. I had several small chips in my pizza stones, and I sent an email/tct to Patio/Pizza and they took care of it ASAP. They shipped me a new stone and I was very very happy with their level of customer service and communication. I converted to NG, however the directions in the manual were not "great." Again, I reached out to Patio/Pizza and they sent me the instructions. Secondary to the minor issues I had, they promised to send me the cover for the Brio because of the inconvenience. I have cooked steaks, pizza, grilled vegetables, and I cannot be more happy about the Brio and quality of the oven. My family, and all of my teenage boys friends "rave" about the food and aesthetics of the oven itself. My brother lives around the block from me and he plans on getting one as well, as soon as his backyard kitchen is completed. Thank you Alfa, and most importantly thank you Patio & Pizza for your excellent level of customer service!!! I recommend your company without any reservation whatsoever!!

This is such a fantastic review Ramak! Thank you so much for taking the time to leave it. Our number one core value is customer satisfaction and we want you to be satisfied with your purchase from the start when you are on the website looking for your perfect oven, to the end when you're making delicious meals. We strive to not only be knowledgeable about the products we offer, and to also be able to provide top-notch customer service for those products!

Your Alfa Brio Gas Fired Pizza Oven looks fantastic! We definitely hope we get to help your brother add one to his backyard too! Please never hesitate to reach out in the future if there is anything else we can assist you with. :-)

Wow!!

We love our new Buena Ventura Brick Wood Fired Pizza Oven! The Patio & Pizza order, shipping and delivery process was seamless. From the time the order was placed it took about 10 days for the oven to make its way to Arizona, which gave us time to finalize the crane that set it in place. Our pizzas have been awesome, steaks are phenomenal and the fresh-made breads are so good!

Wow Rob! Your outdoor kitchen area looks beautiful! We love the choice of stone you went with for your counter/base and how it complements your Buena Ventura PREMIUM Preto Brick Wood Fired Pizza Oven perfectly! Thank you SO MUCH for leaving us this amazing review and for including these fantastic photos! Please do not hesitate to ever reach out if there is anything we can assist you with in the future.

Exactly what I wanted

The communication process from purchase to follow up was superb. Dealing with Janelle was a delight

Wow John! Your Maximus Arena Black Outdoor Wood-Fired Oven looks fantastic! Thank you so much for taking the time to leave us this wonderful review! We're happy to know that you enjoyed your entire experience, from the beginning to the fresh pizza ending. :-)

We agree, Janelle is a delight and we are so lucky to have her as a part of our amazing team! Please do not ever hesitate to reach out if there is anything we can help you with in the future!

Awesome

Great prices- quality product! Love my Alfa4!

Thank you so much for this awesome review David!! We LOVE hearing and seeing that we have happy customers! Your Alfa 4 Pizze Wood Countertop Pizza Oven looks awesome and we know you're pumping out some delicious meals! :-)

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Compact Fireplace Kit by Necessories
Jennifer R. (Kings Mountain, US)
Rockin'R Cement Pond fireplace

Beautiful fireplace! Easy kit to put together. Puts the final oomph in our oasis. Thank you for such a beautiful work of productive art!

Your Compact Fireplace Kit by Necessories looks fantastic Jennifer! We are so happy to see you've got it put together and are staying warm by a cozy fire! Please do not ever hesitate to reach out if there is ever anything else we can help you with! :-)

Alfa One Gas

Oven showed up as expected. The cover was misplaced during shipping but an email and quick response from Patio and Pizza so resolved quickly. Would purchase from this vendor again!!
Alfa One Gas works as advertised - makes a perfect pizza! Build quality on the oven exceeded expectations.

Your Alfa ONE Gas Fired Pizza Oven looks beautiful in that amazing outdoor entertaining area Matt! We sincerely appreciate your understanding and patience while we got your missing cover shipped out to you! Please do not ever hesitate to reach out to us if there is ever anything we can assist you with! We are more than happy to help. :-)

Round Groove Kiva Mezzo

We love our fireplace pizza oven- it looks fabulous . The structure from pizza & patio made it easy for our stone mason. ❤️❤️❤️ It. Great Service too.

Wow Penny! This looks AMAZING! I am so delighted to hear your Round Grove Kiva Fireplace With Pizza Oven Combo was a great starting point for your mason! We love the ease of these units! And so do our contractor customers! This is such a beautiful addition to your outdoor entertaining area and we are so happy you chose us to help make it happen! Please do not hesitate to ever reach out if there is ever anything else we can help you with. It's been our pleasure! :-)

Not as easy as they make it out to be....

Necessories Colonial Fireplace & woodboxes: I'm not handy but have a family friend who is overly skilled professional in carpentry, welding, concrete work, etc. Thankfully he was able to help with this project. The time lapse videos on assembly are deceiving.

Ordering – P&P are fantastic with their customer service & priced competitively. The original order was for the colonial fireplace and instead of the usual fireplace fireboxes that are compatible with it, we wanted the matching woodbox cabinet kit which supports more weight on top (it's free standing - standard fireboxes need the fireplace to support the lid of the firebox – see pic). They incorrectly sent the fireboxes. That would be fine if we hadn't already assembled the fireplace first (as instructed). You have to assemble a specific brick on each side of the fireplace to face out (see pic) if you're using the matching fireboxes. Wasted days finding a solution; used a hammer drill into the brick and placed a metal "pin" into the brick to support the top.

Prep – We didn't have room for it on our patio so we decided to pour a concrete pad ahead of delivery. Using our construction friend's help, we assumed a 4" deep pad and we gave it about 2" extra in perimeter to be safe but directions state 4” (see pic) so heads up.

Delivery - brutal. Scheduling was fine but driver (only one person) calls me about 20 min away - "is there anyone who's going to be able to help me unload this”? I guess that’s now me. Who sends one guy to unload 8K lbs of stone? He has a small moving truck with a liftgate. When he went to move the first pallet, the lift gate was smaller than the pallet. Now he's shoving the pallet jack (with stone on pallet) while I'm asked to steady the steering from the ground with 2K lbs of stone, 6' over my head, on to the liftgate till the end of the pallet jack slides off (my) edge (hanging off liftgate in the air); hoping he has enough clearance to lower the gate to the ground. It wasn’t, and it caused the pallet to bounce and drop onto the liftgate on the way down (about 2' drop each time). Several stones had chunks/imperfections and unless you plan on unwrapping and inspecting each stone while he waits (which is impossible) you have to sign and accept and see what damage has occurred later.

Unpacking - You have to scrub the dust off each stone before adding your adhesive to build it - I bought a wire brush that attached to my reciprocating saw to help speed this up. The color variation was minimal vs the way it looks in the pic (beachwood color); If you want pristine, colorful pavers, I wouldn't go with this.

Process - started with the fireplace per the instructions. Be sure to constantly check to see if you're level. They provide plastic shims which are fine for parts farther away from the fire. Once we reached the opening of the fireplace (where the fire sits), it wasn't level at all in the front/right above the opening - where the decorative gray middle "top" goes. I didn't realize the smooth/polished side of the hearth, middle "top" and tops of the fireboxes are supposed to be facing smooth end up. We put the rough side up as it seemed to match better. There is a large, heavy metal angle that comes in the shipment as it supports the top of the opening of the fireplace (where fire sits, across the opening); not rust resistant so time will tell if stains will drip on the stone and it's longevity. It’s unlevel again right above the fireplace opening and where the gray middle top sits. Plastic shims may melt so off to a box store (rhymes with moes) and buy a couple of flat steel pieces. Our friend has a special electric saw/blade that cuts metal. We made homemade metal shims to level out the middle part. The bricks are not perfectly smooth so you're going to have issues with leveling. We then completed the special firebrick interior - tricky part because you have about a 1" space that remains per instructions, in the back between the outside wall of the fireplace and the firebrick. We eventually finished and moved on to the fireboxes. The firebox tops sit against the fireplace wall (see pic). The tops are really heavy as it's one piece. It was a struggle for 2 people and definitely better with 3 people. There are natural gaps along the side of the top where it meets the fireplace wall; we are caulking it with outdoor caulk for brick to help prevent leakage on to wood.

Used it the other night with no issues but this was exhausting. If you are doing this for the first time as a novice consumer, you learn (the hard way) from it. You may not find anything cheaper for a decent paver fireplace. P&P are great to work with so this product is of no reflection of their customer service but just know it wasn't done in 2 hours like the time lapse implies (hilarious).

If you go with gas log (we didn't) per necessaries, you drill into the back of the brick once assembled for the gas line.

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Lisboa PREMIUM Brick Pizza Oven Bundle
Peter S. (Patterson, US)
Love my wood fire oven!

For very long time I wanted an oven like this. I had thought of building one my self but the time and cost to do it my self was to much. After surfing the web for information and locked at what people are doing I came across Patio & Pizza website. They way the oven was made I was sold. I placed my order with them and 10 weeks later it arrived.

I have done the initial seasoning of the oven and we made our first pizzas. AMAZING!

I can’t what for what is to come. Love this oven.

The only reason for not giving 5 stars was for the delivery experience. I know the company doesn’t have anything to do with that, but that’s the part of the experience.

Thank you for taking the time to leave this great review Peter! We truly appreciate it! We love to hear that your Lisboa PREMIUM Brick Pizza Oven Bundle was worth the wait. And it looks like you are whipping up some delicious pizzas with it! Thank you for the fantastic photos! We also want to thank you for your patience as we know the wait times associated with these ovens can seem like forever. Especially with all the new challenges associated with the pandemic.

Remember, we are always here to help and are more than happy to assist you with any and all pizza needs! Don't hesitate to reach out if there is ever anything you need! We look forward to serving you for many years to come. :)

Awesomeness

The oven itself is a piece of art. Being able to incorporate this into our cooking is like learning to walk. Going anywhere is possible. The staff are probably the best customer service team I have dealt with. Quick and informative responses to all my requests. You cannot ask for more. All I can say is just keep it up and you will be the best pizza oven go to place…period!

What a marvelous review Todd! What an absolute pleasure it truly is to read reviews like these from our customers! We are honored to work with such wonderful people and to be able to provide them with products like the Pizzaioli PREMIUM Brick Pizza Oven with Stone Finish. We stand behind every product on our site and strive to provide only the best for the best! And we hope to carry that through to our customer service. We're a small family here at Patio and Pizza, and aim to treat each and every one of you like our family too! We would LOVE to see some photos of you and your oven Todd! Please feel free to come back to this review and upload some, or share them with us on social media! You can find us @patioandpizza on both Facebook and Instagram. Seeing the delicious meals our family is making with these products is one of the best parts of the job! :-)

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