I was initially concerned about buy a pizza oven with the issues around COVID19 causing import delays. However, the shipping timeline forecast at the time of my order was accurate. I even inquired about the shipping schedule just to keep me at ease, and the customer service reps answered me right away and were very open about the process and shipping.
Once the pizza oven arrived, the delivery company employees were conscientious and handled the oven carefully. The oven had no damage or defects.
I will absolutely buy here again!
Wow Kevin! Thank you for such amazingly kind words! :-) We're elated to have provided you such a superb experience! Being open and honest about our process here is part of our customer service foundation. We will always answer any questions you might have and strive to provide the best and most informative answers there are. We treat our customers how we would want to be treated and hope we continuously do so. We're ecstatic that the delivery company handled your Alfa Ciao Wood Fired Pizza Oven with care. We LOVE your photos! Please tag us (@patioandpizza) in any content you share on Facebook/Instagram in the future so we can enjoy more with you! Can't wait to hear from you again Kevin! If you ever have any questions or concerns, or even just want to update us on how much you love your new oven, please reach out to us!
Great customer service. Called several days prior to delivery to arrange day/time. However felt SUPER BAD for the poor delivery guy. They had one person with a simple dolly to place this (300 lbs plus) in our backyard! Poor guy really struggled! (Luckily my neighbor was home to help). Good product.
Patio and Pizza was great to work with!! They answered all my questions and check availability before I placed my order. Referred a friend to order their pizza oven from them as well. Awesome service!!
We just got the oven in place, so we haven’t tried it yet. Plus we are looking for a chimney extension. But it is beautiful, and customer service was very good.
Really satisfied with this product.
Awesome quality and excellent service.
I enjoy to using it, i can cook very good real pizza.
My wife and I were at a garden center and saw a outdoor pizza oven that we really liked... but not the price .... so I did a little research and stumbled upon this place.... ended up getting the Victorian DIY with hearth and Wood box .... and the next day we bought a Lisbon Wood fire pizza oven and stand as well ... eveything for basically what just that oven we saw cost at the outdoor store.
So the good: Price and overall look.... could not go wrong wrong with our choices, instructions were very simple and easy to follow as well.
The bad: well I’m pushing 50 and a bit beat up from 25 years active army ... it is not a simple 2 hour job ... took me a lot longer to do than I’d like to admit (granted that’s playing with it after work).
I’d also like to say the Customer Service was outstanding as well. ... and a added bonus ... the pallets make great kindling
This is our 1st time purchasing from Patio & Pizza and we were hesitant until we spoke with the customer service and she was so patient & helpful as we decided on the right pergola. I am very happy with the product and price was unbeatable. Thank You!
Best customer service that I can remember! Pam made the experience painless and worked with me to answer every question while at the same time ensuring our purchase was the best for our family! We just received our wood so looking forward to building several small fires to cure the oven.
I ordered this to be shipped to my work. So I could bring it home on my trailer instead of getting dropped off at the "curb" for me that is over 500' from my house. Showed up w/o warning, luckily our shipping guy is a bud so he took care of it for me. Two pallets 2400 pounds each. That was the only glitch is the whole process.
Some hints on the build
Before you start un stack the pallets, separate the blocks in each size. Pay attention to any that may he bigger chips or ones that are very nice, this is a lot of work but will save a lot of time when you start building. Saves a lot of time when you get rolling if all you have to do is grab blocks from a stack. Also there are slip sheets between the mantel They are nice to stack blocks on your deck to protect the surface. I used more glue than sent. Two extra tubes of glue for the fire bricks and 5 extra 8 oz tubes for the block. Also I would recommend planning on a couple of days to do the build, let the glue have set up time this will stop blocks fro shifting when building layers. Very important when placing the mantel and the top caps. I did the whole thing alone over 3 days, total of about 20 hours.
The instructions at first look like They are lacking information which are, but after you get rolling they work pretty well. Make an extra copy so if one gets damaged on the job you have an extra set.
I had heard that these units do not draw well, ours is perfect. Draws so well that you can see ashes pull toward the rear during a fire.
We know this fireplace will last use for years Pizza and Patio was great to work with and offered the best price we found. This has been a great experience.
From the order to fast shipping to great customer service to installation and enjoying our first pizza everything was simply easy and enjoyable for us. Highly recommend Patio & Pizza.
Due to COVID 19, the delivery took longer. The staff was exceptionally patient each time I called for an update. I was provided with the option of waiting or canceling my order with full refund. I chose to wait. They sent frequent emails with the status. I am so impressed with the customer service this company demonstrated. I will definitely order from this site again. The gazebo is lovely and was worth the wait!
Bought the Alfa Ciao. Have been using it all the time since purchase and we are getting amazing pizzas out of it! Easy ordering process and fairly quick and simple delivery.
So far so good 2 cans covered my oven. It is a large oven. 50" x 50" With half a can left over. I will give it a second coat, then we will see how it holds up . I have been given many compliments on the new look. A big thumbs up so far
We can’t tell you how happy we are with the Alfa 4, it is so easy to use, heat’s up fast and has a large brick floor that accommodates our cooking with an easy to read temperature gauge. We love the style, color and look also. Customer Service is awesome also, Janelle tracked one down for us very quickly so we didn't have to wait long, also very pleased with they’re attentiveness every step of the way.
Oven was delivered very fast in perfect condition . It took some work to get it in place but worth it . My husband built this beautiful place for it and we are up and running 👍today we are smoking a pork roast ... smells amazing 😋
I ordered the repair kit, it was shipped immediately and arrived in a few days great customer service
Very happy with oven and how project turned out. Been using it every weekend since it was installed. Feels like we are on vacation in backyard...
I bought the Alfa pizza 4 pizze and I love it. The owner she was very helpful and made my purchase so easy. Beautiful oven!!!
We couldn’t be happier than we are with ourMaximus Prime pizza oven. We have zero problems with ordering and delivery. We’ve really enjoyed trying it out! We’ve roasted a chicken and veggies, had some pizza & calzone and tonight we cooked porterhouse steaks with baked potatoes and roasted asparagus. So excited to have the whole season ahead of us!
Thank you so much
Bryan & Robin Feather
We LOVE our Pizza oven!
The sales team was so helpful and great to deal with! Our pizza oven shipped effortlessly! We really appreciate all the extra support and information that comes from Pizza and Patio! They provide valuable information and suggestions that make using our pizza oven even more successful! We highly recommend them!👍🍕😃
... not to mention the AMAZING pizzas that we have been enjoying from this great pizza oven!😋