I placed an order with this company and I even received a phone call to clarify my order and address were correct and to clarify deliver method. The delivery was fast although we received no notification of which day they were being delivered - just a phone call as they were heading toward our home, which we were not home at the time. Knowing the delivery date so we could plan would have been very helpfuly although this might be the trucking companies fault. We work for a living and they cannot expect us to be sitting around the house waiting on delivery on an unknown day. The blocks I received were not what I expected, as I expected "blue stone" to be a darker color but these look just like the "tumbled Belgium pavers" we used on the patio and I was looking for a contrasting darker color. Basically they are a concrete gray color & very rough with chipped corners, etc. As this wall set is available on other web sites, I assume the disappointment I have with these blocks were not the fault of this company but the manufacturer, "Necessories." Obviously you cannot return a 2000 lb order, therefore we used the blocks. The wall and step caps we purchased in addition to the blocks (not from the Necessaries company) are beautiful, just what we wanted.