Thank you so much for taking the time to leave us this wonderful review William! We always want to make sure every customer is as happy as they can possibly be with their purchase from us before, during, and after their experience. It is always nice to hear that we are achieving that top notch customer service we strive for!
I had small issue with oven when it arrived, paint chips from rubbing in box.
They took great and quick care of issue, and we are learning how to cook in our beautiful new oven. Will definitely buy from them in the future with the great service they provide and the product selection.
Thank you so much for this amazing 5 star review CL! We truly appreciate it! Your Maximus Prime Large Pizza Oven looks great! We were happy to assist you through the paint mishap and will be happy to assist you with anything else in the future! Thank you so much for sharing a photo and taking the time out of your day to leave this review! We look forward to working with you in the future and hearing about all the amazing meals your are making with your Maximus Prime Large Pizza Oven!
Customer service was amazing
They go above and beyond to answer all of your questions
I have recommended you guys to a lot of people, even people on pizza sites on Facebook from all over the world
I will definitely buy through you again when we sell our house
My shipment took nearly 2 months to arrive, and upon arrival, was found to have some significant structural damage (think: dents, cracked bricks, torn insulation blanket). Patio and Pizza was kind enough to provide me with a cover and replacement bricks, along with some instructions for how to repair the dents. Aside from the shipping issues, the product works great overall and I've really enjoyed learning how to build and maintain the fire, and cook some great food!
Your setup looks great Jordan! Thank you so much for this honest review! We've faced many challenges through this unprecedented time; shipping delays being the largest. We truly appreciate your kindness and understanding through the entire process. Please do not hesitate to reach out to us if you have any questions or need any help along your pizza making journey! We look forward to helping you with any of your pizza oven needs!
The customer service was excellent, they responded very quickly to all of my questions. The Maximus Prime pizza oven is a great addition to my backyard.
Thanks for this awesome review Amy! We greatly appreciate it! It's always great to hear that you are truly enjoying your Maximus Prime Large Pizza Oven! We are sure it will be a staple part of your backyard that you enjoy for many years! :-)
I purchased my oven in the tail end of the pandemic, there was nothing but delays all around and beyond P&P control which lead to even more delays in furfilling my order, your customer service department was nothing but extraordinary. They held my hand, answered my emails, and followed up day after day until the very end. I even received a phone call from Michelle after I finished setting up my oven to make sure everything was ok and I was happy.
Wow! Thank you SO much for this wonderful review John! Working with you has been a delight! We truly thank you over and over again for being so understanding and patient through this process! We have had to face many hurtles along the way, and were eager and willing to clear them to the best of our abilities! We are more than happy to ALWAYS help our customers through every process, whether it is the beginning of the process, or the end. We look forward to serving you for all your Pizza and Patio needs!
So happy with my Maximus pizza oven. Great customer service. Excellent company. I highly recommend them
Thank you so much for this awesome review Frank! We are so happy we could help you find a pizza oven you love, and it sounds like the Maximus Prime Large Pizza Oven is treating you well! We would LOVE if you shared some photos with us if you get a chance! Please feel free to tag us (@patioandpizza) on Instagram or Facebook!
Are the ovens sanitary grade or NSF certified?
Our ovens from Authentic Pizza Ovens are not NSF Certified. You can find all of our NSF Cerfitifed pizza ovens here.
Can the Oven be retrofitted with a gas burner. If so, which of the ones you sell would you recommend?
The Maximus Prime Large Pizza Oven is a Wood-Burning pizza oven. If you are looking for an oven similar to this that is a gas burning oven, in both size and quality, check out our Alfa Ovens Gas Pizza Ovens!
Does this oven have to be vented outside if you use it in a restaurant or can you just set it under the hood system?
The Maximus Prime can be used either way and is a super oven. However, if you need to have an oven that is UL-listed for indoor commercial use, this oven does not have that certification. For commercial ovens certified for indoor commercial use, you may need to look at the ovens found here: https://www.patioandpizza.com/collections/installation_commercial
how hot does this oven get to when heating up for about an hour?
The Maximus Prime oven can get well over 900°F within 30 minutes but that is typically too hot for normal cooking. We typically cook in this oven at temperatures between 575°F - 800°F.
Can the this oven be installed on a trailer?
Most definitely! We have numerous customers using the Prime on trailers and in food trucks. The Prime would work perfectly bolted on a trailer because it has 3 rails underneath. The oven actually sits up an inch off the bottom so you won't have to worry about the bottom getting hot (and it has a ceramic fire blanket insulating the bottom anyway). Check out our FAQ on Modifying a Maximus Oven for a Food Truck or Trailer.
How long will it take to have my Prime pizza oven delivered?
We typically ship our Maximus Oven from Authentic Pizza Ovens within 2-3 business days from the when the order is placed. The Maximus Pizza Oven ships from our warehouse in Houston, so depending on where you live, the delivery time could be 1 - 7 days. You will receive a tracking email as soon as your pizza oven ships so you will be able to track your oven. Once your pizza oven arrives at the local terminal, you should get a call from the freight company to schedule the actual delivery.
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