Rockwood Necessories Riverland Seat Wall Kit

Rockwood Necessories Riverland Seat Wall Kit

Trying to create a nice circular seat wall to encase your patio area but didn't pay enough attention in math class?  Using the Rockwood Necessories Seat Wall makes your project a breeze!  

This seat wall comes in 9 ft sections and creates an 8 ft radius which will transform your outdoor living area into something special and perfectly suited for outdoor use.  

The Riverland seat wall is just like Lakeland Seat Wall only it is designed to turn an eight-foot radius without making any cuts.

The Necessories™ Riverland Seat Walls can be assembled in an afternoon, but still, have the polished look of a professional install. It comes with all the pieces and step-by-step instructions, and there is no cutting, guesswork or hassles involved. The kit includes:

• Everything you need to complete the project
• WYSIWYG: What You See Is What You Get - if you like it in the picture, you're going to love it in your backyard!
• Easy to follow instructions allows anyone to build, regardless of skill level.Most kits can be built by two people in an afternoon or less!
• Pair with other Rockwood kits to build a complete outdoor kitchen.

• Resistant to the elements 
• Builds an 8-foot radius
• Easy assembly process

• 108" L x 8" W x 20" H
• Builds an 8' radius wall

Necessories kits feature Rockwood Retaining Walls’ multi-piece, tumbled Lakeland and Riverland wall systems. Their earthy color variations and aged appearance enhance the architectural style of any home. All kits are available in three color choices.

• Three standard color choices: Bluestone, Sante Fe, Desert
• Three piece block system
• Authentic drum tumbled
• Wet cast, faux Indiana Limestone mantels, and tops with hand chiselled edges

Necessories mantels, caps, and tops come from Silver Creek Stoneworks and look and feel like hand-chiseled natural stone. All caps and tops come in Indiana Limestone (gray) color.

SHIPPING IS FREE FOR ALL PURCHASES OVER $500 within the Contiguous US.  All other shipping only $12.99.  If you are in Hawaii, Alaska, or Puerto Rico, or in an area that requires extra charges (ie, Staten Island), please contact us for a shipping quote.  No tax added when shipping outside of Florida.

We are NOW stocking some of our wood-fired ovens in Canada so, if your oven is available, the shipping within Canada is FREE (and no import duty).  If shipping to Canada from the US warehouse, the shipping is free to the closest USA border.  You will be charged the difference from the US border to your designated address.   The additional charge is usually between $65-$200 but could be more to a remote area.   The Duty will be your responsibility but we can help you arrange the import process if you need it.

Lift-Gate Service from the freight company will be an additional charge. (SEE INFORMATION ON LIFT-GATE SERVICE BELOW)

Not quite ready to receive your oven or kitchen island yet?  Don't worry - you can purchase now to reserve your product and lock in pricing.  We will delay delivery until you are ready!

At Patio & Pizza, we want you to be confident that your order will reach you safely and quickly.  We've outlined the order and shipping processes below for your convenience:

Order Confirmation

When you place your order, you will receive an order confirmation e-mail outlining the product you purchased.  This tells you we received your order and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically confirm that it is available for immediate shipment.  

If your item is available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.  If your item is on back-order or unavailable (and was not a pre-purchase), we will void the credit card pre-authorization and reach out to you via e-mail or phone to discuss options.  

Order Shipment

If your order is in stock and we process the charges to your credit card, the product(s) will ship within five business days (usually by next day) from the date of your order. 

Due to weight of the some of the items, we may contact you to determine appropriate freight shipping requirements. If the item is over 150lbs and you do not have a fork-lift to get it off the truck, you need Lift-Gate service at delivery.  The good news?  WE PAY IT FOR YOU!  :-)  But, we need to know you need it!   See additional Lift-Gate Information further down.

Depending on delivery requirements, there may be a freight handling charge for special residential, lift-gate requirements, or requests (ie, white glove treatment) at your delivery location. 

Once your item ships, we will send tracking information to the e-mail address provided when checking out.  If you do not receive tracking information from us within 6 business days of your order, feel free to follow up with us at CustomerService@patioandpizza.com.

Damages

Pizza Ovens are heavy and take careful preparation to ship successfully.  We want yours to arrive safely at your destination.  Please inspect the packaging of your oven or accessories when they arrive.  If you notice any damage, you must make note of it when signing for delivery.  In the unfortunate event that the delivery company damages your item, write "damaged" on the driver's bill, send photos to CustomerService@patioandpizza.com, and give us a call so we can process an insurance claim on your behalf and correct the situation.

Frequently Asked Lift-Gate Questions

Below are answers to our most frequently asked lift gate questions so you can make the right decision on your needs.  

How will my order be delivered?

Freight is used only when shipments are over 120lbs or are over-sized.The standard Freight shipping delivery method is typically called “curb-side delivery”.   Curb-side delivery is the method used on all our freight shipments unless other arrangements are made.

We will schedule delivery date for you but the delivery company should give you a call a day or two ahead of time to schedule and confirm the delivery timeframe.   

Your delivery will be made with a full size Semi-Truck ranging from 20 to 53 feet in length. The truck WILL NOT be a box truck like a UPS or FedEx truck.  We typically cannot request a certain length of truck for final delivery, so please assume it will be a long truck.  The driver is only obligated to deliver curbside at the end of your driveway so it will be your responsibility to move it from there.

We have found that most drivers will deliver up your driveway when possible but it is up to them to decide.  That being said, sometimes the drivers will help but they are not obligated to help in any way once the freight is off the truck. If the truck does not have a lift gate, you would be responsible for getting the item off the back of the semi truck.

What do I need to know regarding my delivery?

• If your product ships via LTL Freight, someone will need to be home at the time of delivery.
• Your delivery is curbside only so you are responsible for moving item to desired location.  Many customers use an engine hoist, fork-lift, or even a crane in some cases to get their heavy item to it's desired location.
• The freight carrier will call you in advance to make an appointment before they attempt delivery.
• Please use the telephone number that will also reach you because the freight company will use that number when attempting to deliver.

What is a Lift-gate?

A lift-gate is basically a hydraulic lift used to raise and lower items from ground level to the level of a delivery truck or trailer. Most freight companies deliver items on a truck which are usually designed to load and unload at a loading dock or with a fork-lift.

If your delivery location (ie, residence) does not have a loading dock or fork-lift and the item is too heavy to remove from the trailer by hand, then you would need a lift-gate. 

Do I need lift-gate delivery?

If the individual items in your shipment are light enough for you to remove from the truck, you do not need a lift-gate. If your item is over 120 lbs and you live in a residential location, you will need a lift-gate.

If your delivery location has a loading dock or a forklift, you do not need a lift-gate. If you are willing to drive to the closest terminal and pick up the freight from the delivery terminal, you do not need a lift-gate.

People often ask “how does the delivery company expect residential customers to get the heavy freight off the truck?” Unfortunately, the answer is: “they expect you to pay for a lift-gate delivery”. You don’t want a delivery truck trying to deliver without a lift-gate and then not have a way to get it off the back of the truck.

If you can’t get the freight off the truck, there will be a re-delivery fee on top of the full retail lift gate fee.

*Please note: In some area’s freight companies may require lift-gate delivery for liability reasons.

Is lift-gate delivery always available?

No. The availability of a lift-gate varies by carrier and type of truck used for delivery. Therefore, it is very important to notify us in advance if you will require lift-gate delivery since most trucks are not equipment with a lift-gate.

How much does lift-gate delivery cost?

The charge for lift-gate service from the Freight company is $65.00.  The good news?  WE WILL ARRANGE THE SERVICE FOR YOU!  :-)  Just make sure you let us know you need it!

How do I request lift-gate service?

We make it easy for you to request the lift-gate service when ordering your oven.  Simply select "Free US Shipping - Residential/Lift-Gate Needed" when checking out and the lift gate service will be added at checkout.

Patio & Pizza's Price Match Guarantee

At Patio & Pizza, we work very hard to ensure that we offer the absolute best prices (and customer satisfaction!) online.  We are committed to upholding our Vendors minimum advertised pricing and want you to feel confident that you are getting the absolute best price for the product you are ordering.

If you find another online store that offers a lower price than us, please let us know and we will work hard to match their price to earn your business! 

We know purchasing a pizza oven, bbq grill, or total outdoor kitchen is a big deal and we want to make it easy for you (and your wallet)!

Effective Date:  January 1, 2016

We hope you are always happy with your purchase from Patio & Pizza. However, if you are dissatisfied with your purchase for any reason, please let us know so we can help make it right.

Return Policy

• We allow you to return all new, unused, and resalable items in their original packaging within 30 days of delivery for a refund (minus the original and return shipping costs incurred by Patio & Pizza).
• If your return is because of our error, you are not responsible for the shipping costs.
• Since most large products are expensive to ship, it is important to measure your outdoor space and order your products accordingly so you don't incur return shipping costs.

Return Condition

• If we determine a return is possible, the returned product must be in the original shipping crates or packaging from the factory. If the returned item is not shipped in the original factory crating, the shipment will not be taken back at the factory and will be returned to sender.

Refunds

• Any refunds will be issued back to the original credit card used in the transaction if the product is returned in good condition. 
• If the return is due to a defective product or you received an incorrect item, we will first work with you to resolve the issue or get the item replaced in which case we will pay the return shipping costs. 
• If the return is not due to damage, you will be responsible for the return shipping costs. The initial cost of the initial shipping and the handling fees will be deducted from the refund or merchandise credit.
• All returned items must be unused, in new condition, and in their original packaging including all hardware and instructional components. Items are also subject to a restocking fee.
• We can not accept items that are not in their original condition, are damaged or are missing parts. Any returned item deemed not to fall within the preceding criteria will be returned, with no credit issued, at the customer's expense.
• All returns are required to have a Return Authorization Number issued within 15 days of the date of delivery unless otherwise stated on the item's page. Once the Return Authorization Number is acquired, you have 15 days to return the item(s).  
• Once we have processed your return, we will issue a credit to the credit card you used to make your purchase from us. You should expect to receive your refund within 15 business days after we have received your return. It may take your bank a few days to post the refund to your account. We'll notify you via e-mail of your refund once we've received and processed your return.

Custom Orders

• Custom or built-to-order products are not eligible for return. Please ensure that you have consulted with Patio & Pizza and/or your contractor or architect before ordering to ensure you are receiving the proper item.

Restocking Fee

• A restocking fee of 10% may be assessed on any non-custom item returned or exchanged.

Procedure

To request your Return Authorization Number, please follow these steps:

1. Contact us for a Return Authorization
2. You will receive a Return Authorization Number via email. Write this RMA Number on the return package to avoid delays with your refund
3. Please send the item you wish to return, along with a copy of the original invoice or packing slip to the address we provided in your RMA email

If you have any questions, please contact us CustomerService@PatioandPizza.com

Refused Orders 

• If you legitimately ordered from us and then refuse receipt of an item when delivered by UPS, USPS or any other carrier, credit will be issued for the item, minus the initial shipping, return shipping, and a restocking fee.