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Necessories Compact Fireplace Woodbox
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SHIPPING IS FREE FOR ALL PURCHASES OVER $499 within the Contiguous US. All other shipping only $12.99. If you are in Hawaii, Alaska, or Puerto Rico, or in an area that requires extra charges (ie, Staten Island), please contact us for a shipping quote. No tax added when shipping outside of Florida.
We are NOW stocking some of our wood-fired ovens in Canada so, if your oven is available, the shipping within Canada is FREE (and no import duty). If shipping to Canada from the US warehouse, the shipping is free to the closest USA border. You will be charged the difference from the US border to your designated address. The additional charge is usually between $65-$200 but could be more to a remote area. The Duty will be your responsibility but we can help you arrange the import process if you need it.
Lift-Gate Service from the freight company will be an additional charge. (SEE INFORMATION ON LIFT-GATE SERVICE BELOW)
Not quite ready to receive your oven or kitchen island yet? Don't worry - you can purchase now to reserve your product and lock in pricing. We will delay delivery until you are ready!
At Patio & Pizza, we want you to be confident that your order will reach you safely and quickly. We've outlined the order and shipping processes below for your convenience:
Order Confirmation
When you place your order, you will receive an order confirmation e-mail outlining the product you purchased. This tells you we received your order and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically confirm that it is available for immediate shipment.
If your item is available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If your item is on back-order or unavailable (and was not a pre-purchase), we will void the credit card pre-authorization and reach out to you via e-mail or phone to discuss options.
Order Shipment
If your order is in stock and we process the charges to your credit card, the product(s) will ship within five business days (usually by next day) from the date of your order.
Due to weight of the some of the items, we may contact you to determine appropriate freight shipping requirements. If the item is over 150lbs and you do not have a fork-lift to get it off the truck, you need Lift-Gate service at delivery. The good news? WE PAY IT FOR YOU! :-) But, we need to know you need it! See additional Lift-Gate Information further down.
Depending on delivery requirements, there may be a freight handling charge for special residential, lift-gate requirements, or requests (ie, white glove treatment) at your delivery location.
Once your item ships, we will send tracking information to the e-mail address provided when checking out. If you do not receive tracking information from us within 6 business days of your order, feel free to follow up with us at CustomerService@patioandpizza.com.
Damages
Pizza Ovens are heavy and take careful preparation to ship successfully. We want yours to arrive safely at your destination. Please inspect the packaging of your oven or accessories when they arrive. If you notice any damage, you must make note of it when signing for delivery. In the unfortunate event that the delivery company damages your item, write "damaged" on the driver's bill, send photos to CustomerService@patioandpizza.com, and give us a call so we can process an insurance claim on your behalf and correct the situation.
Frequently Asked Lift-Gate Questions
Below are answers to our most frequently asked lift gate questions so you can make the right decision on your needs.
How will my order be delivered?
Freight is used only when shipments are over 120lbs or are over-sized.The standard Freight shipping delivery method is typically called “curb-side delivery”. Curb-side delivery is the method used on all our freight shipments unless other arrangements are made.
We will schedule delivery date for you but the delivery company should give you a call a day or two ahead of time to schedule and confirm the delivery timeframe.
Your delivery will be made with a full size Semi-Truck ranging from 20 to 53 feet in length. The truck WILL NOT be a box truck like a UPS or FedEx truck. We typically cannot request a certain length of truck for final delivery, so please assume it will be a long truck. The driver is only obligated to deliver curbside at the end of your driveway so it will be your responsibility to move it from there.
We have found that most drivers will deliver up your driveway when possible but it is up to them to decide. That being said, sometimes the drivers will help but they are not obligated to help in any way once the freight is off the truck. If the truck does not have a lift gate, you would be responsible for getting the item off the back of the semi truck.
What do I need to know regarding my delivery?
- If your product ships via LTL Freight, someone will need to be home at the time of delivery.
- Your delivery is curbside only so you are responsible for moving item to desired location. Many customers use an engine hoist, fork-lift, or even a crane in some cases to get their heavy item to it's desired location.
- The freight carrier will call you in advance to make an appointment before they attempt delivery.
- Please use the telephone number that will also reach you because the freight company will use that number when attempting to deliver.
What is a Lift-gate?
A lift-gate is basically a hydraulic lift used to raise and lower items from ground level to the level of a delivery truck or trailer. Most freight companies deliver items on a truck which are usually designed to load and unload at a loading dock or with a fork-lift.
If your delivery location (ie, residence) does not have a loading dock or fork-lift and the item is too heavy to remove from the trailer by hand, then you would need a lift-gate.
Do I need lift-gate delivery?
If the individual items in your shipment are light enough for you to remove from the truck, you do not need a lift-gate. If your item is over 120 lbs and you live in a residential location, you will need a lift-gate.
If your delivery location has a loading dock or a forklift, you do not need a lift-gate. If you are willing to drive to the closest terminal and pick up the freight from the delivery terminal, you do not need a lift-gate.
People often ask “how does the delivery company expect residential customers to get the heavy freight off the truck?” Unfortunately, the answer is: “they expect you to pay for a lift-gate delivery”. You don’t want a delivery truck trying to deliver without a lift-gate and then not have a way to get it off the back of the truck.
If you can’t get the freight off the truck, there will be a re-delivery fee on top of the full retail lift gate fee.
*Please note: In some area’s freight companies may require lift-gate delivery for liability reasons.
Is lift-gate delivery always available?
No. The availability of a lift-gate varies by carrier and type of truck used for delivery. Therefore, it is very important to notify us in advance if you will require lift-gate delivery since most trucks are not equipment with a lift-gate.
How much does lift-gate delivery cost?
The charge for lift-gate service from the Freight company is typically $75.00. The good news? WE WILL ARRANGE THE SERVICE FOR YOU! :-) Just make sure you let us know you need it!
How do I request lift-gate service?
We make it easy for you to request the lift-gate service when ordering your oven. Simply select "Free US Shipping - Residential/Lift-Gate Needed" when checking out and the lift gate service will be added at checkout.
We understand your love of fire and can help turn a boring backyard into an outdoor paradise focusing on friends, food, and fire!
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Check Out These Reviews...
from 188 reviewsCustomer service was great Pam helped in every way. The oven is not only a fun and useful tool to use it is good looking also.
Stand came in put together no problem haven't put the oven on it yet as i need help for lifting it. I don't anticipate any issues.
nice stand
The service was excellent. Pam was the best!! She was very prompt with responding to any questions I had. It was a great experience and the outstanding customer service should be modeled by all companies. We love our wood fires pizza oven. Thanks Pam for all your help!! John
After looking at many options for an oven, I bought the Pizzaiolo and I'm glad I did. The oven is amazing. Its easy to use, fun to make my own pizza, and beautiful. Thank you so much
Very helpful from start to finish! Great experience! Will definitely spread the word!!
I was looking for a new wood-fired oven for the summer: beautiful, practical and easy to move. I got to watch a demonstration of the Opera oven and I am loving it. Now I can offer the much sought after “cooking show” to the customers, moving from time to time in the spotlight, and have seen the savings of wood (it consumes one third compared to the traditional oven) I decided to use it in the winter replacing the old refractory oven. The beauty is that not only the pizza maker uses it but the chef also likes to create new dishes.
At Authentica (my gourmet pizza parlour) I used an Alfa oven that has been retrofitted to cook pizza according to my needs. Since inaugurating it, a year ago, I have used the Alfa Quattro Pro oven and I’m really satisfied with this product and its performances.
Hibiscus restaurant inside the luxury Tikal Futura in Ciudad de Guatemala choose our commercial pizza oven Quattro Pro top.
Trastevere, the heart of Rome, here is a El Munta a place where organic ingredients, flour selected and passion are melted and in the Opera oven become the real Italian Pizza. Pizzeria El-Munta – Trastevere – Roma
Though the name implies that this is a pizza oven, the Italian-made Alfa oven line does way more than produce pizza and calzones. I look at this as a true outdoor oven which would be the perfect vessel to make steaks, chicken or lamb in a cast-iron pan as well as turn out artisanal bread and desserts. The difference is that the Alfa burns wood which gives the food a natural smoked accent that elevates it to the next level. And unlike other wood burning pizza ovens, the Alfa does not take 1-2 hours to heat up, as its proprietary flue system combined with Italian refractory bricks lend to a quicker heat up. Note: Alfa also offers a hybrid gas/wood burning oven called the Stone oven for those who want the convenience of gas as well.
So simple and fun to use, our family looks forward to using our oven every weekend! Achieve amazing results regardless of your cooking experience level.
The oven is working very good, besides making pizza and calzone, I can make Panuozzo, I can bake Fish, I can use the oven as much as I can explore. Any way your oven pizza it’s very nice and also easy to clean it.
So happy with this purchase. Fires easy, heats fast, stays hot and cooks a mean pizza! Average cook time down to 90 seconds! Can’t wait to try breads and other dishes!
Ikos Resorts chosen the Alfa Pro oven Quick for its kitchens. Ikos Resorts – Gerakini – Grecia.
We are loving this oven! Our family parties have never been so fun! Thanks again for recommending this oven.
After purchasing the grill island kit, that I love so much, I decided to purchase the matching fireplace kit. As usual the order arrived quickly and the order process was seamless. If you are looking to make improvements to your yard, Patio and Pizza has options for everyone.
We are so happy with our oven and it's been fun to start experimenting with it. It took about 2-3 hours to assemble. It was not hard but did take some time and attention. The oven and cart fit very well in the little patio nook we have. It's great for a small space. Our first pizza turned out well. One of my girls said it was the best pizza she had ever had! The oven is part of making our patio a great family spot that we will all use and enjoy together. We moved to Florida to be outside in great weather, and this will help us celebrate that daily. Also, as people who don't eat meat anymore, we found that a traditional grill just wasn't as useful to us. We are people who like to do something a little different, and this is perfect for us. Thanks!
Finally getting the fire started quickly in my pizza oven. In the past I struggled to get the fire started in the oven but now, it saves me so much time by using the AirLighter! Love it!
Pam was great to work with, answered all our Questions and shipped promptly.
Still working on the nuances of pizza making but have no problem getting the oven hot once I realized the thermometer was Celsius.. Love It!!
The Product?
The Pizza Stand is very high quality.
The Delivery?
On time and the gentleman who delivered the very heavy stand did a wonderful job.
The Customer Service?
I can’t remember a better experience. In these days of anonymous purchase, it is refreshing to find such incredible service.The folks were always helpful in their responses. The company is the best!
Ordering was easy and the Bison Airlighter showed up as expected. Great company and really cool lighter. Lighting my pizza oven is so much easier now!
Excellent customer service and a great pizza oven really enjoying cooking delicious wood fired pizzas
It took me over a year to decide on which pizza oven to purchase. During that time I had numerous questions. Patio & Pizza always responded immediately and treated each of my questions with enthusiasm and with importance. Great company with fantastic customer support.....
Excellent product and service.
Great product and service. Delivered on day as scheduled. You will either need a small tractor or lots of help to move this oven.
Having great fun experimenting with doughs and sauces...very happy with our purchase!
I was heart-broken when my favorite terra-cotta pan I bought in Spain was broken, this one is an excellent replacement. Can you offer other sizes? Thanks for great service.
Great book, I loved the recipes. Easy to follow and understand. Haven’t tried all the recipes yet but so far so good!
We love our Maximus prime large pizza oven! We use it all the time and not just for pizza! Made an amazing lasagna and homemade bread this week!
Wood cooking addition to the family I happy to find on patio pizza store thanks for all you help from patio pizza help deparment
I am so happy and pleased with the support I received and can’t thank all that helped (Pam) with the many questions and special requests I had. the right words to express my thanks to all the great people that work at Patio and Pizza
Use it for the first time last weekend. Everything went perfectly and everybody enjoyed all the pizzas that were made. This was a great purchase and I would recommend this product for anybody looking for a pizza oven.
Almost finished and getting excited
Got my oven 2 weeks ago, since that every other day we are using it... my family are I’m love it... kids want pizza every day , wife is bake on it every day ...
thank you very much... my wife said the other day she thinks the oven is the best thing I brought in my life ....lol
Ones again thank you guys ....
We celebrated my wifes BD with 30 people each one made their own pizza and it could not have been more enjoyable!
