Necessories Colonial Fireplace Hearth

Patio & Pizza's Price Drop Guarantee

At Patio & Pizza, we work very hard to ensure that we offer the absolute best prices (and customer satisfaction!) online.  We are committed to upholding our Vendors minimum advertised pricing and want you to feel confident that you are getting the absolute best price for the product you are ordering.

That's why we offer the NORTON PRICE GUARANTEE!  If our price drops within 30 days after you order, you can receive up to $100 back on the price difference!

We know purchasing a pizza oven, bbq grill, or total outdoor kitchen is a big deal and we want to make it easy for you (and your wallet)!

Effective Date:  January 1, 2016

We hope you are always happy with your purchase from Patio & Pizza. However, if you are dissatisfied with your purchase for any reason, please let us know so we can help make it right.

Return Policy

• We allow you to return all new, unused, and resalable items in their original packaging within 30 days of delivery for a refund (minus the original and return shipping costs incurred by Patio & Pizza).
• If your return is because of our error, you are not responsible for the shipping costs.
• Since most large products are expensive to ship, it is important to measure your outdoor space and order your products accordingly so you don't incur return shipping costs.

Return Condition

• If we determine a return is possible, the returned product must be in the original shipping crates or packaging from the factory. If the returned item is not shipped in the original factory crating, the shipment will not be taken back at the factory and will be returned to sender.

Refunds

• Any refunds will be issued back to the original credit card used in the transaction if the product is returned in good condition. 
• If the return is due to a defective product or you received an incorrect item, we will first work with you to resolve the issue or get the item replaced in which case we will pay the return shipping costs. 
• If the return is not due to damage, you will be responsible for the return shipping costs. The initial cost of the initial shipping and the handling fees will be deducted from the refund or merchandise credit.
• All returned items must be unused, in new condition, and in their original packaging including all hardware and instructional components. Items are also subject to a restocking fee.
• We can not accept items that are not in their original condition, are damaged or are missing parts. Any returned item deemed not to fall within the preceding criteria will be returned, with no credit issued, at the customer's expense.
• All returns are required to have a Return Authorization Number issued within 15 days of the date of delivery unless otherwise stated on the item's page. Once the Return Authorization Number is acquired, you have 15 days to return the item(s).  
• Once we have processed your return, we will issue a credit to the credit card you used to make your purchase from us. You should expect to receive your refund within 15 business days after we have received your return. It may take your bank a few days to post the refund to your account. We'll notify you via e-mail of your refund once we've received and processed your return.

Custom Orders

• Custom or built-to-order products are not eligible for return. Please ensure that you have consulted with Patio & Pizza and/or your contractor or architect before ordering to ensure you are receiving the proper item.

Restocking Fee

• A restocking fee of 10% may be assessed on any non-custom item returned or exchanged.

Procedure

To request your Return Authorization Number, please follow these steps:

1. Contact us for a Return Authorization
2. You will receive a Return Authorization Number via email. Write this RMA Number on the return package to avoid delays with your refund
3. Please send the item you wish to return, along with a copy of the original invoice or packing slip to the address we provided in your RMA email

If you have any questions, please contact us CustomerService@PatioandPizza.com

Refused Orders 

• If you legitimately ordered from us and then refuse receipt of an item when delivered by UPS, USPS or any other carrier, credit will be issued for the item, minus the initial shipping, return shipping, and a restocking fee.