I absolutely love the oven I ordered. I had several small chips in my pizza stones, and I sent an email/tct to Patio/Pizza and they took care of it ASAP. They shipped me a new stone and I was very very happy with their level of customer service and communication. I converted to NG, however the directions in the manual were not "great." Again, I reached out to Patio/Pizza and they sent me the instructions. Secondary to the minor issues I had, they promised to send me the cover for the Brio because of the inconvenience. I have cooked steaks, pizza, grilled vegetables, and I cannot be more happy about the Brio and quality of the oven. My family, and all of my teenage boys friends "rave" about the food and aesthetics of the oven itself. My brother lives around the block from me and he plans on getting one as well, as soon as his backyard kitchen is completed. Thank you Alfa, and most importantly thank you Patio & Pizza for your excellent level of customer service!!! I recommend your company without any reservation whatsoever!!
This is such a fantastic review Ramak! Thank you so much for taking the time to leave it. Our number one core value is customer satisfaction and we want you to be satisfied with your purchase from the start when you are on the website looking for your perfect oven, to the end when you're making delicious meals. We strive to not only be knowledgeable about the products we offer, and to also be able to provide top-notch customer service for those products!
Your Alfa Brio Gas Fired Pizza Oven looks fantastic! We definitely hope we get to help your brother add one to his backyard too! Please never hesitate to reach out in the future if there is anything else we can assist you with. :-)
Oven showed up as expected. The cover was misplaced during shipping but an email and quick response from Patio and Pizza so resolved quickly. Would purchase from this vendor again!!
Alfa One Gas works as advertised - makes a perfect pizza! Build quality on the oven exceeded expectations.
Your Alfa ONE Gas Fired Pizza Oven looks beautiful in that amazing outdoor entertaining area Matt! We sincerely appreciate your understanding and patience while we got your missing cover shipped out to you! Please do not ever hesitate to reach out to us if there is ever anything we can assist you with! We are more than happy to help. :-)
Service and the quality of the oven was amazing. We absolutely love it and makes a great addition to our outdoor kitchen.
Thank you for this amazing 5 star review Mindy! Your Alfa ONE Wood Fired Pizza Oven looks amazing in your outdoor kitchen! The color of the finish really looks great with everything else in there! We're delighted to hear it makes a great addition and thank you for sharing this photo with us so we could see!
This is a fantastic company with phenomenal customer support. I will certainly buy from them again. Thank you!!!!
Thank you SO MUCH for the lovely words Christian! :-) You have been such a delight to work with and we absolutely look forward to hearing from you again! We're ecstatic to hear you've got your Alfa One set and see that you are making delicious pizza with it! We're more than happy to always help and strive to provide the best customer support that we possibly can. Reviews like this let us know that we're doing something right and achieving goals as a company. We wish you the happiest of holidays and a successful New Year!
Ordering from patio and pizza was super easy and shipping was hassle free. I was worried about the oven being damaged during shipping but everything turned out fine. The oven is nicely finished and is a high quality piece.
Thank you so much for this wonderful review Nicholas! We are delighted to hear that your Alfa ONE Nano Gas Fired Pizza Oven was delivered in perfect condition and you're satisfied with your order from start to finish! We would LOVE to see some photos of you and your Alfa ONE Nano Gas Fired Pizza Oven! Please do feel free to come back to your review at any time and upload some or tag us on any social media you might share them on! You can find us at Facebook, Instagram, Twitter, and TikTok at @PatioandPizza or by simply searching 'Patio and Pizza' on any of the platforms. :-)
Very smooth transaction...good communication.
Couldn’t be happier with the Alfa One and the great customer service from PPOF. Just used the oven for July 4th gathering and cranked out 10 pizzas in no time. The crowd was well fed and loved the pizza. Now will experiment with bread baking. fingers crossed...