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Empire Vail See-Through Vent-Free Fireplaces
VFP36SP32EN
Vail See-Through Vent-Free Fireplaces
At 99.9-percent efficient, the 38,000 Btu Vail vent-free multi-sided system is the ultimate supplemental heat source for any home. This clean-burning fireplace employs oxygen depletion sensor technology to continuously monitor your room air and instantly shut off the gas well before oxygen drops to an unsafe level.
Vail systems include a built-in 24-inch Slope Glaze Vista Vent-Free Burner, arched frames with fixed screens, Banded Brick Liner, and glowing embers.
ACTUAL DIMENSIONS 39” W x 37 3/4” H x 24” D INCLUDES • Junction Box • Banded Brick Liner REQUIRES • Log Set TECHNICAL INFORMATION • Weight: 175 lbs. • 38,000 BTU (LP, Nat) • Ignition System: Millivolt FIELD INSTALLED ACCESSORIES • Log Sets: Refractory • Blower • Ember Kit • Light Kit with dimmer control • Outer Steel Frame: Hammered Pewter, Matte Black • Outer Aluminum Frame: Hammered Pewter, Matte Black • Decorative Louvers: Arch or Mission in Hammered Pewter or Matte Black • Decorative Doors: Mission Arch or Arch in Hammered Pewter or Matte Black • Control Options • Standard or Corner Mantel Warranty for Vent-Free Models All parts carry a 5-year limited warranty with a 5-year limited labor warranty. All remote controls carry a 1-year limited warranty
Empire Vail See-Through Vent-Free Fireplaces Specification Guide
Empire Vail See-Through Vent-Free Fireplaces Installation Manual
SHIPPING IS FREE FOR ALL PURCHASES OVER $499 within the Contiguous US. All other shipping only $12.99. If you are in Hawaii, Alaska, or Puerto Rico, or in an area that requires extra charges (ie, Staten Island), please contact us for a shipping quote. No tax added when shipping outside of Florida.
We are NOW stocking some of our wood-fired ovens in Canada so, if your oven is available, the shipping within Canada is FREE (and no import duty). If shipping to Canada from the US warehouse, the shipping is free to the closest USA border. You will be charged the difference from the US border to your designated address. The additional charge is usually between $65-$200 but could be more to a remote area. The Duty will be your responsibility but we can help you arrange the import process if you need it.
Lift-Gate Service from the freight company will be an additional charge. (SEE INFORMATION ON LIFT-GATE SERVICE BELOW)
Not quite ready to receive your oven or kitchen island yet? Don't worry - you can purchase now to reserve your product and lock in pricing. We will delay delivery until you are ready!
At Patio & Pizza, we want you to be confident that your order will reach you safely and quickly. We've outlined the order and shipping processes below for your convenience:
Order Confirmation
When you place your order, you will receive an order confirmation e-mail outlining the products you purchased. As soon as we receive your order, we automatically confirm that it is available for immediate shipment.
If your item is available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If your item is on back-order or unavailable (and was not a pre-purchase), we will reach out to you via e-mail or phone to discuss options.
Order Shipment
If your order is in stock and we process the charges to your credit card, the product(s) will ship within five business days (usually by next day) from the date of your order.
Due to weight of the some of the items, we may contact you to determine appropriate freight shipping requirements. If the item is over 150lbs and you do not have a fork-lift to get it off the truck, you need Lift-Gate service at delivery. The good news? WE WILL ARRANGE THE SERVICE FOR YOU! :-) But, we need to know you need it! See additional Lift-Gate Information further down.
Depending on delivery requirements, there may be a freight handling charge for special residential, lift-gate requirements, or requests (ie, white glove treatment) at your delivery location.
Once your item ships, we will send tracking information to the e-mail address provided when checking out. If you do not receive tracking information from us within 6 business days of your order, feel free to follow up with us at CustomerService@patioandpizza.com.
Damages
Pizza Ovens are heavy and take careful preparation to ship successfully. We want yours to arrive safely at your destination. Please inspect the packaging of your oven or accessories when they arrive. If you notice any damage, you must make note of it when signing for delivery. In the unfortunate event that the delivery company damages your item, write "damaged" on the driver's bill, send photos to CustomerService@patioandpizza.com, and give us a call so we can process an insurance claim on your behalf and correct the situation.
Frequently Asked Lift-Gate Questions
Below are answers to our most frequently asked lift gate questions so you can make the right decision on your needs.
How will my order be delivered?
Freight is used only when shipments are over 120lbs or are over-sized.The standard Freight shipping delivery method is typically called “curb-side delivery”. Curb-side delivery is the method used on all our freight shipments unless other arrangements are made.
We will schedule delivery date for you but the delivery company should give you a call a day or two ahead of time to schedule and confirm the delivery timeframe.
Your delivery will be made with a full size Semi-Truck ranging from 20 to 53 feet in length. The truck WILL NOT be a box truck like a UPS or FedEx truck. We typically cannot request a certain length of truck for final delivery, so please assume it will be a long truck. The driver is only obligated to deliver curbside at the end of your driveway so it will be your responsibility to move it from there.
We have found that most drivers will deliver up your driveway when possible but it is up to them to decide. That being said, sometimes the drivers will help but they are not obligated to help in any way once the freight is off the truck. If the truck does not have a lift gate, you would be responsible for getting the item off the back of the semi truck.
What do I need to know regarding my delivery?
- If your product ships via LTL Freight, someone will need to be home at the time of delivery.
- Your delivery is curbside only so you are responsible for moving item to desired location. Many customers use an engine hoist, fork-lift, or even a crane in some cases to get their heavy item to it's desired location.
- The freight carrier will call you in advance to make an appointment before they attempt delivery.
- Please use the telephone number that will also reach you because the freight company will use that number when attempting to deliver.
What is a Lift-gate?
A lift-gate is basically a hydraulic lift used to raise and lower items from ground level to the level of a delivery truck or trailer. Most freight companies deliver items on a truck which are usually designed to load and unload at a loading dock or with a fork-lift.
If your delivery location (ie, residence) does not have a loading dock or fork-lift and the item is too heavy to remove from the trailer by hand, then you would need a lift-gate.
Do I need lift-gate delivery?
If the individual items in your shipment are light enough for you to remove from the truck, you do not need a lift-gate. If your item is over 120 lbs and you live in a residential location, you will need a lift-gate.
If your delivery location has a loading dock or a forklift, you do not need a lift-gate. If you are willing to drive to the closest terminal and pick up the freight from the delivery terminal, you do not need a lift-gate.
People often ask “how does the delivery company expect residential customers to get the heavy freight off the truck?” Unfortunately, the answer is: “they expect you to pay for a lift-gate delivery”. You don’t want a delivery truck trying to deliver without a lift-gate and then not have a way to get it off the back of the truck.
If you can’t get the freight off the truck, there will be a re-delivery fee on top of the full retail lift gate fee.
*Please note: In some area’s freight companies may require lift-gate delivery for liability reasons.
Is lift-gate delivery always available?
No. The availability of a lift-gate varies by carrier and type of truck used for delivery. Therefore, it is very important to notify us in advance if you will require lift-gate delivery since most trucks are not equipment with a lift-gate.
How much does lift-gate delivery cost?
The charge for lift-gate service from the Freight company is typically $75.00. The good news? WE WILL ARRANGE THE SERVICE FOR YOU! :-) Just make sure you let us know you need it!
How do I request lift-gate service?
We make it easy for you to request the lift-gate service when ordering your oven. Simply select "Free US Shipping - Residential/Lift-Gate Needed" when checking out and the lift gate service will be added at checkout.
We understand your love of fire and can help turn a boring backyard into an outdoor paradise focusing on friends, food, and fire!
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Customers Love Us!
Customer service was great Pam helped in every way. The oven is not only a fun and useful tool to use it is good looking also.
The service was excellent. Pam was the best!! She was very prompt with responding to any questions I had. It was a great experience and the outstanding customer service should be modeled by all companies. We love our wood fires pizza oven. Thanks Pam for all your help!! John
So happy with this purchase. Fires easy, heats fast, stays hot and cooks a mean pizza! Average cook time down to 90 seconds! Can’t wait to try breads and other dishes!
I am so happy and pleased with the support I received and can’t thank all that helped (Pam) with the many questions and special requests I had. the right words to express my thanks to all the great people that work at Patio and Pizza
It was easy to order, and it was actually a lot easier to get information than from the manufacturer. Excellent follow through after my credicard was declined and until I was able to complete the order. I also received information about the shipping. Very happy and as I said easier than ordering from Italy.
We love our new pizza oven. It was shipped quickly and arrived in good shape. We have had a lot of fun already with it. Get the larger size if you are choosing between larger or smaller!
My husband and I purchased a pizza oven last month and love it. We owned a pizzeria for 40 years and now we enjoy making pizza at home. Pam in customer service was a great help with everything! I would recommend this product and company to everyone who enjoys making pizza at home.
Love it! It can cook some amazing food! I went with the 750 and it's perfect for our family. It has become the centerpiece of our backyard.
Delivered and set up safe and sound – it was a feat – but we got it! Chef Hubby on the far right “Body By Bacon” shirt! :-) WE LOVE THE OVEN, cured and already used it too…it is the best! Thank you again!
Happy Birthday to me! Love mastering new recipes in my wood fired oven. Way more fun than grilling and the family loves it. Delivery was good and the customer service was great. Totally happy with this oven.
Attached are pictures of the pizza oven in our outdoor kitchen at our community center. It looks absolutely perfect and we are very happy with it!\n\nThanks for working with me in ordering this and having it delivered.\n\nHope you are having a wonderful day!!\n
We are having so much fun with our new Prime Pizza Oven are so happy Pam at Patio & Pizza recommended this model for us! Our place has become the party place! So far we've cooked pizzas, asparagus, squash, peach cobbler, and even roasted some marshmellows in there! Looking forward to making even more dishes tonight!
We love spending time outside with our family making pizzas. This wood burning pizza oven heats well and maintains a hot temperature allowing us to cook pizzas all night. After lots of research, we chose this pizza oven for the look and the price and we are glad we did!
Easy to setup and first pizzas were fantastic! This is a great oven! We made our first pizzas this past weekend and they were fantastic.
We love out Chicago Brick Oven Pizza!! We use it all year round and love the fact that it was made in the USA. The flame roll looks magnificent at night and is the center piece of our backyard. We wouldn't have considered any other oven than a CBO!
I'm very happy with everything, including delivery!
Our oven has been a BIG hit with family and friends. We have been cooking up a storm over here! Not only is the pizza fantastic, so are some of our favorites like Sausage and Peppers and Soft Shell Crab! Thanks for a great product!
Our oven has been a BIG hit with family and friends. We have been cooking up a storm over here! Not only is the pizza fantastic, so are some of our favorites like Sausage and Peppers and Soft Shell Crab! Thanks for a great product!
Our oven has been a BIG hit with family and friends. We have been cooking up a storm over here! Not only is the pizza fantastic, so are some of our favorites like Sausage and Peppers and Soft Shell Crab! Thanks for a great product!
Pizza in less than 5 minutes\nI just finished my oven. I love it and pizza comes out great in less than 5 minutes. I wanted to thank you for such a wonderful product!
I absolutely love my Chicago Brick Oven! It has become the centerpiece to my Backyard Kitchen. The best part…I can now cook my Famous Neapolitan Tomato and Sausage Pie in my CBO instead of a conventional oven!
Mastered break-making! I think we finally started to master the process with bread! After talking with your company, I started misting the oven just before/after loading in the bread.That made a huge difference in crust development!
Here's a photo of our Chicago Brick Oven. We love it! Its the ultimate party facilitation device!
